Singtel

NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

Customer Insights and Research Analyst at Singtel


Job Description

Reporting into the Digital Marketing team, this position seeks individual with a strong ˜outside-in' mindset, with an eye for data and insights from customer, through structured and unstructured research methodologies enabled by technologies.
Candidate should have experience on similar customer insights & research role preferably from research firms capable of using modern data modelling and digital engagement methods to validate the organisation's products and platforms from a customer's lens

Job Responsibilities

Work with stakeholder to identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
Clearly identify the search audience as well as their characteristics.
Devise and evaluate methods for collecting data, both traditional like focus group, interviews and modern tools like Eye Tracking Studies

Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
Documenting and communicating the results of your efforts.
Present data and insights to stakeholders through visualisation to help make better-informed decisions
Monitoring deliverables and ensuring timely completion of projects.
Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.



The Successful Candidate Should Possess

Bachelor's degree in marketing, market research, statistics, computer science, math, social sciences, business administration, or communications.
Min 5 years of experience in business analysis or a related field in IT&T industry.
Proven 2-cycle experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development
Strong mathematical, analytical, and data modelling skills.
Experience in Design Thinking / Human-centred Design a plus.
Commercially aware
Excellent problem-solving, communication, and team working skills.
Attention to detail and organizational skills
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Original Joblink : https://sg.linkedin.com/jobs/view/customer-insights-and-research-analyst-at-singtel-2512560627

Google Company: https://www.google.com/search?q=Customer%20Insights%20and%20Research%20Analyst%20at%20Singtel 

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Email Employer: https://www.bizlinksresources.com.sg/index.php?option=com_chronoforms&chronoform=CVform_Email_Employer_form
Country: Singapore
Employment Type: Full time
Salary: Open