DHL Supply Chain

Parent Category: Job Listings - Public Domain Listings Category: Analysts (Business / Intelligence / Data / Market / Research) Published: Saturday, 29 August 2020
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.
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IT Business Analyst at DHL Supply Chain

About us Service Logistics IT unit supports bringing in new sales, managing projects for onboarding of new customers as well as providing Business Analyst expertise in solutioning of IT systems.Provide system solution that meets customers' requirements. Manage and implement projects and change requests related to corporate systems.•To provide overall training to AP countries on systems and process deployments.•Should able to convert functional requirement to system requirements, able to document the EDI specs & involve in testing and implementation activities.•To act as a single point of contact in AP for all training related implementations•To bridge current gaps amongst AP operations and to ensure constant alignment between systems and operations leads•To liaise closely with global and regional team to share and develop best practices •To lead and support Regional initiatives to ensure a deep understanding of information associated with assigned clients, including SOPs and SLAs. Responsibilities •Internal customers will include country teams, regional program management managers, business development managers and functional teams•Provide continuous operational support / guidance and information on systems training, processes introduction to operational users and updating internal stakeholders•Work closely with regional teams from implementation to deployment phases to ensure timely and successful implementations that meet budgets and quality standards•Serve as training point of contact for WMS and Technical Services applications on Service Logistics activities•Analyze customer requirements and propose solutions, prepare documents specifications to regional and countries•Validate and act as one of the reviewers for regional SOWs and country CWIs•Provide regular updates on training progress to management and sponsors to enable overall training progress monitoring•Drive best practices and training alignment amongst regions•Demonstrate an ability to influence decisions / actions of country line and functional personnel by providing value-added inputs into the organization’s business processes•Manage a matrix team that holds collective responsibility for the successful implementation of a customer’s logistics solution•Manage countries in implementation and training planning with regards to resource requirements and skill set upgrade Requirements •Strong understanding of Service Supply Chain management principles, Service Logistics aftermarket operations, and equipped with strong training and IT implementation skills•Good knowledge of warehouse management systems (preferably from a warehouse operations perspective) with some basic experience in warehousing and transport solution design (preferred)•Strong analytical and problem solving skills with ability for quantitative analysis and modeling•Good communication, presentation, facilitation, negotiation, interpersonal and intercultural skills, with an ability to work collaboratively with diverse groups on region-wide projects•A positive and contributory attitude and strong team player•A results-oriented multi-tasker with the ability to work under stress and tight deadlines while maintaining performance•Total dedication to, and focus upon, servicing and supporting both internal and external customers; has the ability to work close together with other functional disciplines•Able to handle ambiguity, resourceful and possessing the initiative to drive towards the end goals•Computer literate (SQL ,Oracle, Excel, Word, PowerPoint, Outlook) with a comprehensive knowledge of DHL systems relating to customer service. It is expected that the individual will have exceptional skills in PowerPoint and WordCompetency Segment “Business”•Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions•Planning & Organising: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organisation. Schedules time effectively and uses efficient work methods and tools•Customer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and act on desire to assist customers in an efficient and friendly manner•Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk•Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goalsCompetency Segment “Leadership”•Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisionsCompetency Segment “Personal”•Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results•Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information Show more --------------------------------------------------------------------------------------------------------- 
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Country: Singapore
Employment Type: Full time
Salary: Open