Parent Category: Job Listings - Public Domain Listings Category: Project Manager Published: Saturday, 15 May 2021
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

IT Project Manager at delish.

Job Description

Job Descriptions

Scheduling employee shifts, planning for capacity changes
Develop and maintain call center quality standards, setting new SOPs
Reviewing of log in cases such as calls and ensuring all emails are replied and closed
Outline training guidelines and programs for customer service team
Monitoring team performance
Managing different teams and understanding the work process and expectations
Ensuring all department operations are going smoothly
Analyze customer service metrics and team performance based on KPI
Create strategies to achieve required support KPI
In charge of training new staffs
Part of the team to assist with troubleshooting/escalation
Strong understanding in desktop, servers and network
Preparing of daily/monthly report on outstanding issue and overall performance
Any other ad-hoc duties as assigned

Job Requirement

Project management experience that meets IT project expectations
Good interpersonal, communications and presentation skills
Leadership skills, able to lead a few teams
Provide technical solutions to assist the operations
Minimum 4 years of experience in IT industry. Must have at least 1 year of experience in IT project and holding a supervisory/managerial role
Possess at least a Degree in Information Technology or its equivalent

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Hits: 81
Email Employer:
Country: Singapore
Employment Type: Full time
Salary: Open