Agoda

Parent Category: Job Listings - Public Domain Listings Category: Project Manager Published: Saturday, 15 May 2021
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral

Associate Director / Senior Project Manager / Project Manager “ Strategic Projects and Partnerships, Customer Experience Group (Based in Bangkok, Relocation Provided) at Agoda


Job Description

About Agoda

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership,¯enabling our customers to experience the world.

Get to Know our Team

The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group's global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda's business performance.

The Opportunity:

This Associate Director / Senior Project Manager / Project Manager “ Strategic Projects and Partnerships role is responsible for the management of projects & areas of responsibilities in the Customer Experience Group (CEG) aiming at supporting successfully new business initiatives, improving and maintaining efficiency and effectiveness of processes, and leading change in order to support CEG's customer satisfaction strategy, tactics and service leading to ongoing customer experience improvements for Agoda's customers in Agoda's vibrant multilingual Customer Experience group.

In this role, you will get to:

Own from end-to-end projects, or a collection of projects / areas of business, in CEG (global coverage)
Initiate, plan, and drive projects aiming at improving CEG efficiency and supporting Agoda business: success of strategic projects (new products for CEG, new business initiatives), partnerships with suppliers and distributors
Ensure CEG readiness to support Agoda's new business initiatives by working with other teams in CEG as well as different functions within Agoda (Product, Marketing, Strategic Partnership, Partner Services, Finance, Legal, etc.)
Identify problems and opportunities, based on data and by working with others, to improve critical operational metrics and propose project ideas/solutions
Design project plan and work with stakeholders to gain buy-in and commitment
Work closely with Product Management / Technology teams to design appropriate solutions, configure systems, support testing, rollout, analyze results, and ensure usage and impact of new customer-facing and agent-facing tools
Ensure constant communication and calibration between project teams and other stakeholders at regular intervals
Support large-scale communication for our geographically dispersed team to ensure broad understanding of the project rationale, progress, and impact
Drive, implement, and manage change in the organization
Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans. Act at all times as the ultimate owner of the project
Analyze project outcome & impact, collect feedback, and drive continuous improvement
Work collaboratively with others, contribute as thought partners, and support others' projects, enabling others' success
Set your team's long-term vision, strategy, and short-term goals to drive maximize impact. Be accountable for your team's outcomes
Positively contribute to our team's culture: continuous improvement, deliver better together, and enable others' success
Build talent and capability in the team. Support team members' development through coaching and feedback

What You'll Need to Succeed:

At least 5-10 years of experience in project management, strategy, operations, management consulting, and/or investment banking with extensive team management experience (preferably a team of people managers & individual contributors)
Proven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metrics
Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders
Problem solving and structuring skills
A growth mindset and positive attitude: pro-active, hands-on, switched-on, detail-oriented, strong sense of ownership, data driven, experimentation oriented
Analytical and comfortable with numbers. Can define the analysis structure, interpret data, and think on your feet
Solid experience in project/stakeholder management, process improvement, planning, and performance management
Strong communication and presentation skills (English)
Ability to work well with and influence stakeholders at all levels
Ability to adapt your working style to different situations
Ability to work in a fast-paced, dynamic, multicultural environment
Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements
Intellectual curiosity
Comfortable working with uncertainty and experimentation in a high-velocity environment
Ability to work on technical projects with Product Management Team
Attention to detail and ability to ask the right questions to ensure speed and accuracy
Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful

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Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
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Original Joblink : https://sg.linkedin.com/jobs/view/associate-director-senior-project-manager-project-manager-%E2%80%93-strategic-projects-and-partnerships-customer-experience-group-based-in-bangkok-relocation-provided-at-agoda-2499170308

Google Company: https://www.google.com/search?q=Associate%20Director%20/%20Senior%20Project%20Manager%20/%20Project%20Manager%20“%20Strategic%20Projects%20and%20Partnerships,%20Customer%20Experience%20Group%20(Based%20in%20Bangkok,%20Relocation%20Provided)%20at%20Agoda 

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Country: Singapore
Employment Type: Full time
Salary: Open