Parent Category: Job Listings - Public Domain Listings Category: Project Manager Published: Friday, 19 February 2021
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral

Project Manager for Customer Experience at Lazada

Job Description

The Customer Experience (CX) team is responsible for improving end to end customer journey experience. You are required to own and execute SEA strategic, cross-functional projects and with strong background in leading program as well as track record of strategic and tactical program execution. This position requires regional CX strategy setting, clear project definition and regular communication with senior management on status, risks and change control. Cross-team coordination, project management and executive presentation skills are essential. To be successful in this position, you need to be innovative, analytical, strategic, and operationally strong You will be responsible for: — Overall design, implementation, execution, control and completion of key strategic projects — Defining requirements and high level process/system solutions agreeing with business teams across the company (Payments, customer service, commercial, CX, product, operations, etc) for E2E Delivery experience products — Develop a detailed project plan to monitor and track progress, ensuring all projects are delivered on-time, within scope, with successful implementations considering all stakeholders with early identification and mitigation of potential risks and issues Job requirements — 5-7+ years of experience, ideally within dynamic roles from start-ups, consulting, FMCG, or banking. — Eager to participate in constantly involving challenges within a high-pressure environment. — Minimum 3 years of strategic project management experience with complex stakeholder management demonstrated — Strategic mindset, able to pick-up complicated concepts quickly, derive a forward direction through research/analysis and deliver initiatives from concept to execution. — Strong in data analysis Microsoft Excel, and Microsoft PowerPoint Show more

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Hits: 183
Country: Singapore
Employment Type: Full time
Salary: Open