Daraz

Parent Category: Job Listings - Public Domain Listings Category: Project Manager Published: Friday, 19 February 2021
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral

Project Manager at Daraz


Job Description

About Daraz Daraz is South Asia's leading online shopping and selling platform present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. We currently operate an ecosystem of ~50,000 sellers serving 10 million consumers with more than 20 million listed products. In May 2018 Daraz was acquired by Alibaba Group, and we are proud to carry our part of the mission to 'make it easy to do business anywhere'. As part of the Alibaba ecosystem, we are leveraging Alibaba's global leadership and experience in technology, online commerce, mobile payment and logistics to drive growth in our markets. Together with Alibaba, we are ready to empower entrepreneurs in the region and to fulfill our promise to offer our customers the best selection of products with a high level of convenience. We currently have approximately 3,000 employees in across countries and business units. Responsibilities VoC is a new function in Daraz Customer Care that analyses buyer and seller data and executes activities to bring the operations closer to the customer's perspectives and feedback, to create improvements and provisions that results in great customer experience. Reporting to the Customer Care Officer, your responsibilities would include: Be the voice of the customer and drive a customer-centric approach and culture in the organization. Act as the ˜go-to' internal resource for customer insights. Drive the PMOs with other regional business units [Operations, Marketing and Traffic Ops] and track performance of local PMOs. Lead a cross-cultural team of data associates and executives Create a roadmap for all activities under the Regional Calendar for the function of VoC implementing best-in-class industry standards to the organization. Ensure awareness and adoption of Customer Experience related initiatives through change management Build relationships with business units and embed capabilities to assist them in driving customer centricity within their respective work streams Qualifications Minimally a Bachelor Degree Business, Marketing or Engineering 3 to 5 years of work experience as a consultant or as manager in customer experience in tech, preferably e-commerce Be detail oriented, ensure a focus on targets and deadlines are met Effective listening and interpersonal skills with achievements in obtaining buy-in and cooperation Excellent command of written and spoken English and preferably Chinese Proficient in Excel, PPTX applications and familiarity with publishing tools Adaptive to change and flexible in an evolving fast-paced environment Knowledge/competency in Six Sigma Methodologies is desirable Ability and willingness to travel up to 30% - 40% (once it is safe to travel) What we offer International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth. A platform to learn from Alibaba's world-leading ecosystem with regular visits to China and South East Asia. Rigorous training and exposure in team management, leadership, business analytics, and operations. An opportunity to train the next generation of business leaders in the ˜tech' industry. Competitive salary and incentive package Health & life insurance Relocation support (if applicable) Show more


Original Joblink : https://sg.linkedin.com/jobs/view/project-manager-at-daraz-2406659625 

Google Company: https://www.google.com/search?q=Project%20Manager%20at%20Daraz 

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Hits: 324
Country: Singapore
Employment Type: Full time
Salary: Open