Ninja Van

Parent Category: Job Listings - Public Domain Listings Category: Project Manager Published: Friday, 19 February 2021
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

Regional Head of Customer Success (SEA) at Ninja Van

Job Description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry. The Regional Head of Customer Success (SEA) will be responsible for leading the regional cross border East Asia Customer Success team in delivering great shipper experience and operational excellence. This will be achieved by liaising with countries and cross-border operation teams to identity and resolve challenges, monitor overall performance, and constantly innovate better shipper experiences. Responsibilities Liaise with country key account managers to ensure smooth and efficient operations Revise SOPs with country key account managers to efficiently troubleshoot and problem solve when required Ensure all cross border country teams in the region are on track to achieve stipulated targets and SLAs Monitor and ensure operational excellence with cross-border teams To work alongside China Customer Success Head to monitor and understand customer success issues Requirements Minimally a reputable tertiary qualification with at least 4 years of relevant working experience in an operational role Advantageous to possess prior logistics industry working experience Advantageous to possess cross border B2C parcel delivery experience Bilingual in English and Mandarin (to liaise with counterparts in China) Excellent communication skills and logical thinking traits Submit a job application By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the Notice) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the Company) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice. Show more

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Country: Singapore
Employment Type: Full time
Salary: Open