XML International

Parent Category: Job Listings - Public Domain Listings Category: Service Delivery Published: Sunday, 10 May 2020
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

 Bridging Application thru BizLINKS Resources      Employer Referral

Account Delivery Manager-Singapore at XML International  ------------------------------------------------------------------------------------------------------ Our client is the world's leading personal systems and printing company; we create technology that makes life better for everyone, everywhere. Their innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. The Account Delivery Manager is a direct client contact position responsible for delivery of all high value and in-scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met. Responsibilities The Account Delivery Manager works with business partners and vendors to develop implement and lead a customer-centric Account Service Team (AST) operational model driving best-in-class TCE and Quality. Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving optimization while managing scope, resources, cost of delivery and coordination. Understands the client at the local, country; region and WW level to analyze delivery requirements, contribute to the client's strategic business plan, and create incremental revenue opportunities. Actively seeks opportunities to drive down the cost of delivery. The account Delivery Manager is the principal contact for all service operational and tactical issues for the client and the company delivery organizations. Develops and nurtures an excellent client relationship at the executive level supporting the Client Manager in establishing the customer as a Reference Account and supporting growth opportunities. Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems or projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Ability to handle most unique situations. Education And Experience May seek advice in order to make decisions on complex business issues. First Level University Degree or equivalent combination of education and experience. 1 to 3 years relevant industry experience. ITIL/ITSM knowledge.

to BizLINKS Resources

via BizLINKS Resources
Hits: 660
Email Employer: https://www.bizlinksresources.com.sg/index.php?option=com_chronoforms&chronoform=CVform_Email_Employer_form
Country: Singapore
Employment Type: Full time
Salary: Open