Sciente International

Parent Category: Job Listings - Public Domain Listings Category: Service Delivery Published: Sunday, 10 May 2020
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.
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Manager – Service Delivery at Sciente International  ------------------------------------------------------------------------------------------------------ 29 April 2020 Our client is seeking a dynamic professional to implement and scale initiatives for a seamless Service Delivery Transformation and improving Customer Experience Services. Mandatory Skill(s) Degree in Information Technology, Computer Engineering, Computer Science or Information System; At least 4 years of in Project Management experience in Digital Consultation / Transformation projects; Strong experience in process improvement and projects for Digitization and Tranformation initiatives; Exposure in Customer Experience (CX), Customer Journey and Managing Customer Research Projects in the service industry; Knowledge of Agile based project management approach; Strong written and verbal communication skills and should be good at presenting/ facilitating; Should be a good team player and ability to work with various project stakeholders. Desirable Skill(s) PMP Certification; Change Management Experience. Responsibilities Work with teams for developing and understanding of customers pain points and proposing solutions to deliver a more seamless and integrated experience; Work alongside user interface and user experience experts to improve customer-facing digital services/applications; Involved in end to end customer experience efforts – Customer research, strategy, vision, design, development, testing; Responsible for re-looking at the back-end processes and coming up with solutions which allows the customers to easily interact; Identify customer pain-points and put together a strategy to prevent and recover the bad experience; Manage and coordinate workflows with project managers and schedules, requirements, goals and assignments as required; Work closely with different teams to understand customers requirements better and providing appropriate solutions accordingly;

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Hits: 579
Country: Singapore
Employment Type: Full time
Salary: Open