NCS Group

Parent Category: Job Listings - Public Domain Listings Category: Service Delivery Published: Sunday, 10 May 2020
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral

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Service Delivery Manager (Systems/ AWS/ Cloud Automation) at NCS Group  ------------------------------------------------------------------------------------------------------ NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions. Role & Responsibilities: Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level. Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB. Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability. Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Ensure service level meet requirement. Propose and implement action plan when required. Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business (BCP and DR) Create and maintain comprehensive documentation for all FM operations. Assist in preparation of proposals and solution presentations. Able to manage a large diversified full fledge infrastructure IT teams, ranging from DC operators, systems, monitoring, automation, provisioning and cloud AWS services Attain key certifications for partnership with key vendors. Technical project management experience and mentor to junior team lead and engineers. 24x7 standby Support ELDC sites e.g. MOE, SSG, CSC, SEAB etc Security Clearance Cat 2B Lead and manage infrastructure changes through change request process & provide status reports to the relevant parties. Lead and monitor & measure the performance & availability of databases proactively; implement corrective actions identified to improve performance & availability. The ideal profile should have / be: A good team player, people leader and manager. Good customer service and able to manage customer well PMP/CITPM certification, AWS certification (e.g. solution architect, sys ops, dev ops etc) Technically strong in managing system & cloud infrastructure; Operation System and Cluster – Windows/Unix/Linux Backup infrastructure – such as Veritas Netbackup, EMC PIM infrastructure – Cyberark DC infrastructure Traditional On-Prem infrastructure and Cloud Infra in AWS System & Cloud Automation tools such as Blade logic, AWS automation tools and scripting tools.

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Country: Singapore
Employment Type: Full time
Salary: Open