J.P. Morgan

Published: Sunday, 10 May 2020

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Major Incident Manager, VP at J.P. Morgan  ------------------------------------------------------------------------------------------------------ Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive. As an experienced Infrastructure Support professional, your relentless dedication to innovation will have a positive ripple effect on both innovation and the people who make it. You’ll put your experience to work across the board, leading an incredibly talented team in areas like Change Management, Incident and Problem Management. You’ll be responsible for management communication and client relationship management. You’ll use your critical thinking skills to establish the team’s functional goals and set priorities and objectives that align with our overall strategy. You’ll oversee areas like incident management, change management, impact identification, management communication, Risk and Controls, client relationship management, service improvement, discovery/gathering/documenting of business needs and data and requirements. You’ll coach, manage and mentor people, both in-house and in working collaboration with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network. As a senior member of the GTI Major Incident Manager team you and a team of highly motivated individuals manage major incidents which have significant impacts to the firm as part of a larger service management team. You will be part of a global team covering 24x7x365 utilizing a follow-the-sun model. You will be responsible for providing senior technical oversight, establishing command and control and drive for critical and long running incidents. You will act as primary focal point for engaging and escalating to technology infrastructure teams and ensure technical teams are identifying and creating Root Cause Analysis (RCAs) for incidents and participate in formal RCAs as required. You communicate effectively and will lead conference calls with senior technology leadership for incidents with significant impacts across the firm. You will collaborate with peers in our Global Incident Command Center and through “Air Traffic Control” assist in coordination and identification of incidents across the technology estate and engage technical and business teams to drive resolution of highly critical incidents and support major planned events. This role requires a wide variety of strengths and capabilities, including: BS/BA degree or equivalent experience Expertise in service, functional area or Infrastructure supported and interdependencies Technological, Organizational and/or Operational Change Management Advanced knowledge of risk and controls landscape, ensuring company-wide standards are met Ability to set and drive the business' strategic direction to deliver technology that meets internal and external needs Knowledge of financial control and budget management Minimum of 10 years of experience in information technology with an emphasis on incident management or IT Operations In-depth knowledge and understanding of Incident Management practices and skills Broad technology understanding across Cloud, Mainframe, Midrange, Distributed Systems, Storage and Networks Strong oral and written communication skills, along with the ability to effectively communicate to senior management Demonstrated ability to multitask, prioritize, exercise excellent judgment and decision making in a stressful environment Proven ability to influence others outside of your immediate area Proven analytical, problem solving, coaching, documentation and situational leadership skills Experience with incident/problem management tools Demonstrated experience working closely across a global distributed organization and build relationships both from a customer and technical point of view Knowledge of global financial institutions in terms of technology/infrastructure and their dependencies and requirements Certification or strong knowledge of ITIL concepts is advantageous Good understanding of Agile and DevOps methodologies Must be able to work unconventional shifts which include weekends When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry. At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

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Hits: 142
Country: Singapore
Employment Type: Full time
Salary: Open
NOTE: This job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral