Fujitsu Asia

Parent Category: Job Listings - Public Domain Listings Category: Service Delivery Published: Sunday, 10 May 2020
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.
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Incident Specialist at Fujitsu Asia  ------------------------------------------------------------------------------------------------------ Key Responsibilities Manage, coordinate and communicate on critical incidents that impact our infrastructure and our customers. Manage and control all incidents as they occur to ensure minimal impact to our customer’s business and ensure restoration of a normal operating service as soon as possible within defined SLA Manage all communications, incident tracking and reporting Organize, facilitate, and lead technical teams to work together to resolve major incidents. Keep accurate on timely record of incident timelines and supporting artifacts Actively involved in the post incident review process, such as incident summary reports and reason for outage reports Effectively interface with the Change and Problem Management Teams. Requirements Degree in IT Management, Computer Science or equivalent with work experience in a related field. ITIL certified 3-5 years of experience in either incident management, service delivery or service management with direct client account management or implementing ITIL based methodologies. Able to lead in complex incident cases with experience in bridging cases for resolution Effective in managing multiple tasks simultaneously. Previous experience working for a managed IAAS, SAAS, PAAS or network provider preferred

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Country: Singapore
Employment Type: Full time
Salary: Open