Bridge Alliance

Parent Category: Job Listings - Public Domain Listings Category: Service Delivery Published: Sunday, 10 May 2020
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral

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CPaaS Technical Delivery Manager at Bridge Alliance  ------------------------------------------------------------------------------------------------------ Overview As a CPaaS Technical Delivery Manager at Bridge Alliance, you will provide technical support to our Bridge Member Operators on-boarded on our CPaaS platform and their enterprise customer base, who are integrating our real-time communication APIs and SDKs. You will work closely with our Bridge Member Operators by leading and giving them hands-on help throughout the pre-contract, implementation, launch and roll-out phases of any on-boarding or delivery of new feature. Key Responsibilities a) Assist in the technical pre-sales of CPaaS services with our Bridge Mobile Operators and their Enterprise customers Consult and coordinate on the deployment and implementation with all actors (Telco operator, their customers, platform and solution vendors,) involved in CPaaS implementation Engage with customers to understand business objectives and network / product requirements. Work closely with other team engineers such as CPaaS Solution Architect to design services that are reliable, scalable, manageable and supportable Perform demos, technical presentations, and proof-of-concepts to demonstrate our platform value to clients b) Drive and manage the technical onboarding process of our Bridge Mobile Operators and their Enterprise customers on our CPaaS platform Coordinate and plan the activities of cross-organizational project team that may include platform partner, third party solutions vendors, personnel from Bridge Member Operators (Network Department, Billing and IT Department and etc), End-Users and Bridge staff as necessary Create and maintain delivery project plan across all parties, and able to report status of the project to all stakeholders Onboard our Bridge Member Operators by performing technical integrations of operators’ network with our cloud or on-premise platform Integrate and test third party solutions to expand the ecosystem of platform product offerings. Assist and support technically the on-boarding of Enterprise customers by providing expert input c) Act as the post-sales POC (Point of Contact) for Bridge Mobile Operators and their larger enterprise accounts Provide training and functional assistance to customers to give them a positive customer onboarding experience Resolve issues on own and work with our platform partner, solution vendors or member operators to address and resolve issues with greater complexity Follow up and maintain strong relationships with customers to make sure issues have been resolved to a high level of satisfaction and that customers are successful in their implementation Document customer issues, troubleshooting status updates, and resolution summaries Regular review of service SLAs and SLOs and effectively handle events such as incidents and post-mortem Key Job Requirements 4 - 8 years of working experience in the telecommunication/IT industry holding similar position or technical implementation and support related position with leadership and project management experience, preferably from IT Development background Bachelor's Degree in Computer Science, or equivalent, MSc/MA is a plus Project management certification such as PMP, Agile, ITIL, with project management working experience in a Telco environment Sound technical knowledge and understanding of Telecom Stack (VoIP/SIP, SS7, SMSC/SMPP), REST APIs and their development, and of Cloud and Hybrid Cloud architecture. Proven track record of significant experience in managing large or complex projects in a Telco environment, working and managing diverse teams Good command of both written and spoken English, and strong documentation skills with good logical thinking and attention to details Ability to confidently interact, communicate and collaborate effectively with Mobile Operators, vendor and other stakeholders across key business functions Previously worked in a CPaaS or SaaS/PaaS/IaaS environment would be a strong advantage Problem solving, analytical skill and decision-making skills and with high integrity and trust Proven understanding of Telco domain, including Fixed Network, Mobile Network, Transmission/Transport & IP technologies, Devices Technical background: JavaScript/web development experience Experience with other programming languages: PHP, Python, Ruby, Node Proficiency with HTML/CSS Linux/Unix operating systems experience Experience with HTTP & SMPP Servers Familiarity with RESTful APIs Experience with AWS services Knowledge of Cloud / Hybrid Cloud architecture Understanding of networking: TCP/IP, UDP, and most common protocols Understanding of messaging technologies: SMPP, GSM, SMS Knowledge on telecom protocols (VoIP/SIP, SS7, SMSC/SMPP) Knowledge of Ticketing system like JIRA Personal Data Protection Clause By submitting your application, you consent to the use of your personal data, contained in this application and in any other documents that you may submit in connection with your application for employment (“the said documents”), for the purpose of appraising your suitability for employment and if unsuccessful, for the retention and use of your said personal data for the purpose of considering you for future vacancies for a period of six months from the date of this application. You hereby also undertake that you have obtained the consent of the persons whose personal data you have provided in the said documents that you may submit their personal data in connection with your application for the purposes indicated herein. You hereby also give consent for the referees that may be listed in this application to be contacted for the purpose of obtaining professional references to consider your suitability for employment. For more information on the our PDPA policy, please visit https://www.bridgealliance.com/personal-data-protection-policy

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Hits: 524
Country: Singapore
Employment Type: Full time
Salary: Open