A-IT Software Services Pte Ltd

Published: Sunday, 08 November 2020

Desktop Support Engineer (Trading Floor) - Ref: YC at A-IT Software Services Pte Ltd

  

Job Description

Qualifications 1 – 3 years’ of technical work experience on trade floor support is preferred ITIL certification preferred Experienced and skilled working with Wintel desktops/laptop Microsoft Office: Advanced of Word, Excel, Access and PowerPoint Experienced in Market data systems: Bloomberg and Thomson Reuters Eikon Experienced in Trading systems: Thomson Reuters FX Trading, EBS, etc Basic TCP/IP networking knowledge and troubleshooting skills Excellent verbal and written communication skills are essential Excellent organization skills and ability to manage multiple complex initiatives Ability to prioritize and multi-task in a fast-paced/demanding environment Strong analytical and problem-solving Strong interpersonal/relationship-building skills and customer service values/practices Excellent communications skills (written and verbal), capable of bridging the gap between technology and business functions Ability to create technical documentation. Willingness to accept additional responsibilities Strong customer service and communication skills with a focus on rapport-building, listening and questioning skills Ability to work effectively in a team with minimal supervision Ability to quickly absorb and retain information Keen attention to detail Must be highly motivated individual that can work as part of a team to accomplish goals Responsibilities Contribute to the overall success of the Dealing Room Support, ensuring specific individual goals, plans; initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are compliant with governing regulations, internal policies and procedures First and second level technical system support to all production systems being used by the users Manage and maintain the currency of all issues in a manner which provides high quality support services to its users Liaise with second and third level support when applicable and provide recommendations to management with regards to resolution Provide effective day-to-day end user technical support to all the trade floor users on production systems including PCs, printers, applications and trading phone systems Perform PC refresh, plan and deploy for new hire, installation of equipment, PC moves service request within SLA and ensure assets tracking is updated Record and maintain assets inventory system Must accurately record, update ticket in ITSM system Prepare and update technical documentation Determine the best solution based on the issue and details provided by users Identify and escalate business and technical challenges Communicate with other technical teams, clients and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times Show more


Original Joblink : https://sg.linkedin.com/jobs/view/desktop-support-engineer-trading-floor-ref-yc-at-a-it-software-services-pte-ltd-2262354814 

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Hits: 126
Country: Singapore
Employment Type: Full time
Salary: Open
NOTE: This job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral