Enggsol Pte Ltd Singapore

Parent Category: Job Listings - Public Domain Listings Category: Systems Engineers (wintel / unix / android / vmware / cloud) Published: Wednesday, 14 July 2021
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

System Engineer at Enggsol Pte Ltd Singapore


Job Description

The L2 System Engineer is responsible for:

Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.
Performing system recovery if needed.
Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.
Ensuring that the System runs according to contractual specifications after problem resolution.
Providing advice on system/database performance monitoring and tuning.
Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.
Complete all Services Requested accordingly to SLA timeframe.
Assisting the Customer in the verification, isolation, and/or provision of a temporary workaround for the problem logged beyond 2nd Level Support Staff capability.
Escalating unsolvable system problems and service requests to the OEM/Vendor for technical support.
Coordinating system development tasks to include design, integration, and formal testing on the Change Request.
Overseeing all transitions into production on the Change Request.
Developing and complete actions in system specifications, technical and logistical requirements, and other disciplines on the Change Request.
Creating and maintain programmatic and technical documentation to insure efficient planning and execution of the Change Request.
Managing and document system configurations on the Change Request.
Perform troubleshooting and resolve incidents based on SLA.
Generating the relevant administrative records and reports.




Requirements:

Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.
Minimum 3 to 5 years IT experience
Past working experience in a Cloud environment is an advantage
Able to handle demanding service response and recovery turnaround
Able to manage daily support tasks to meet stringent SLA requirements
Excellent scheduling and multitasking skills
Meticulous and process-oriented
Good, hard-working attitude with the ability to work well under pressure
Good communication skills (written, spoken)
Good analytical skills with the ability to work with others to resolve problems.
Good organization skills, with the ability to properly document and track information.
Preferably with Microsoft Certification and/or ITIL certification.
Dynamic, customer-oriented, experience working in a fast-paced environment.




Good Knowledge of the following products will be advantageous:

Linux, Unix, Active Directory/DNS, Microsoft Azure Stack, Microsoft Windows 2008-
2016, Commvault Backup and Recovery, Symantec Endpoint Protection
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Original Joblink : https://sg.linkedin.com/jobs/view/system-engineer-at-enggsol-pte-ltd-singapore-2615517997

Google Company: https://www.google.com/search?q=System%20Engineer%20at%20Enggsol%20Pte%20Ltd%20Singapore 

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Email Employer: https://www.bizlinksresources.com.sg/index.php?option=com_chronoforms&chronoform=CVform_Email_Employer_form
Country: Singapore
Employment Type: Full time
Salary: Open