Parent Category: Job Listings - Public Domain Listings Category: Systems Engineers (wintel / unix / android / vmware / cloud) Published: Wednesday, 14 July 2021
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

Integration Engineer at Sinch

Job Description


Are you interested in joining one of Sweden's leading tech brands and a leading player in global enterprise communications as our new Integrations Engineer? At Sinch we develop and provide a real-time cloud-based communications platform for SMS, rich messaging, voice and video calling and user verification. Our platforms process over 40 billion transactions every year, averaging at 1000+ every second and we are able to reach 5 billion mobile users globally. If scale and complexity excite you, Sinch is it.

The essence of the role

As an integration Engineer, you are part of our RTC (real-time communications) area where we offer our clients the opportunity to engage via Voice and Video calling as well as user verification. As an Integrations Engineer, you work in an operations team responsible for the technical matters related to the successful onboarding of our customers - configuration, troubleshooting, analysis, monitoring - simply helping the customers until they are live! You will also act as 3rd line support. This is a customer-facing role where you will get the chance to be a subject matter expert on the products and platform. We are a small and closely- knit team, most of us located in Sinch HQ in Stockholm.

As Our New Integration Engineer You Will

Own technical on-boarding of RTC customers
Detect, investigate and troubleshoot partner/provider issues and escalate when needed
Configure and troubleshoot Sinch back-end systems to ensure continuous quality
Be an expert on our RTC products and platform

Who are you?

Working as an Integrations Engineer means working with both planned and proactive tasks and projects as well as reactive tasks such as troubleshooting. This means you need to have a good ability to work in an organized manner, plan your work well, and be good at handling competing priorities. Sounds like we have a lot to do? Well yes, at times we are pretty busy, but we are also great at helping each other out and working as a team. We are looking for someone to join us who also shares that collaborative mindset, although it is also important to also be able to work independently. Our platform is complex and there are lots of layers to it, so this fits someone who is technically inquisitive, a quick learner and an analytical problem solver! Sounds like you?

In Order To Contribute To This Role You Have

At least 3-4 years experience in a relevant technical role “ maybe working with integrations or as a 2nd or 3rd line support engineer
University degree in Computer Science or equivalent
Good understanding of TCP/IP, HTTP, SIP and REST APIs

Big Plus!

You'll stand out from the crowd if you have:

Work experience in the relevant industry such as telecoms
Previous experience with PSTN Telephony, SIP, Messaging.
Experience in application monitoring (like Datadog, ElasticSearch) and trouble ticketing systems (like Jira).

Our corporate language is English, please provide your application in English.

Are you ready? Join us on our journey!

About The Recruitment Process

To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process.
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Email Employer:
Country: Singapore
Employment Type: Full time
Salary: Open