Sapaad Pte Ltd

Parent Category: Job Listings - Public Domain Listings Category: Systems Engineers (wintel / unix / android / vmware / cloud) Published: Wednesday, 14 July 2021
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

System Engineer at Sapaad Pte Ltd

Job Description

We are a Global Brand, a SaaS (Software as a Service) product used by hospitality businesses across the world.

We are looking for dynamic, creative people who will get this opportunity to work in an exciting product-based software company. You must have a passion for web & mobile technology and believe that create user experience is the secret of all great products. The System Engineer is a product ambassador, the bridge between our customers and our products; he/she will have to understand customer requirements/issue and propose solution via email, phone, live-chat or in-person.

Location: Near Telok Ayer MRT

Working Hours: Monday - Friday, 10am - 7pm


This is a great opportunity to:

Be a part of an exciting bleeding edge industry - Cloud Software
Be a part of a Global Team that's building a global, rapidly growing product
Learn the SaaS model of software distribution, which is the future of the software industry

KEY ROLES AND RESPONSIBILITIES - Include but not limited to:

Develop a total understanding of our software products
Manage assigned implementations remotely and on-site;
Provide product training to the customers via online channels and face- to - face; and help them to onboard.
Attend to customer pre/post-implementaion requirements and issues via email, phone, live-chat and in person.
Follow up closely and update customers on the issue status when required;
Record and take ownership user issues (raise tickets) and take full ownership of closing those issues, including engaging with engineering teams by providing detailed reports on issues and root causes.


Diploma or Degree in computer related course would be an advantage;Computer literate/ keyboard skills;
Passion for IT industry and technology;
Technical capacity;
Communication proficiency;
Good time management;
Flexibility and high availability;
Good stress management skills;
Must be able to handle technical product information;
Customer oriented and can-do attitude;
Language required: verbal and written English and/or verbal Chinese
Experience in F&B, cloud technology or POS company would be an advantage;
Excellent articulation skills
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Country: Singapore
Employment Type: Full time
Salary: Open