Tech Data

Parent Category: Job Listings - Public Domain Listings Category: Systems Engineers (wintel / unix / android / vmware / cloud) Published: Tuesday, 26 January 2021
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

Systems Engineer at Tech Data

Job Description

Job Summary: As an Engineer with expertise in defined F5 domain/technology, you will be responsible for providing day-to-day services in customer environments such as implementation, configuration support, maintenance etc. Engineer will be interacting directly with end customers for providing such services. Principal Responsibilities: Provide detailed scope of work on various F5 implementation projects Installation, configuration & support on various F5 products “ LTM, GTM, AWAF, APM & etc. Provides strong production support for client applications Executes daily activities and processes on support calls Understands advanced infrastructure services and F5 technologies. Troubleshooting of production issues and provides a detailed root cause analysis report for the clients including L 1/2 troubleshooting and resolution of F5 problems. Performs and coordinates for upgrades including planning, scheduling, testing, and implementation. Drafts and maintains documentation on installations, incidents, and procedures Responsibilities: - Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation - Install and configure services as per the approved implementation plan - Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline - Provide level 1 support (basic hardware break-fix & troubleshooting of hardware and software issues ) for installed services - Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation - Provide outstanding quality of service and meet predefined customer service level agreement (SLAs) - Undergo technical trainings and obtain technical certifications that are required to meet suppliers' mandatory technical requirements - Conduct knowledge transfer training (where required) Knowledge, Skills and Experience: - Minimum 3 years of relevant experience - Certified in at least one of the technology domain (Infrastructure hardware and software, hyperconvergence, network, security, cloud and/or end user computing) - Strong technical knowledge on the assigned solution domain/product - Knowledge of product portfolio in other technology domain is desirable - Expertise in enterprise products implementation, migration and support. - Strong interpersonal skills with a customer-centric attitude - Strong oral and written communication skills - Strong attention to technical details, priority management and planning skills - Ability to work independently with little to no supervision - Results-oriented - Strong documentation skills Show more


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Country: Singapore
Employment Type: Full time
Salary: Open