Parent Category: Job Listings - Public Domain Listings Category: Systems Engineers (wintel / unix / android / vmware / cloud) Published: Sunday, 08 November 2020
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

Manager, Digital Platform at Singtel


Job Description

Key Responsibilities Accountable for the overall delivery and operations of the product/platform and Prioritize the product backlog to meet business needs and maximize business uplift Lead and operate the agile squad, adopt sustainable agile practices Define and develop the governance framework and SLAs (Service Level Agreements) Syndicate with business stakeholders, project their volume requests, advise them on best practices Collaborate with other Singtel systems to frame the process flow that are relevant, timely and contextual. Work with the UX Writer, to ensure consistency of content across material. Interface with the various digital channels (web/app) for the right call-to-action and drive traffic and digital adoption. Jointly accountable with the technical lead to build and deliver the entire framework. Accountable to meet the Customer Experience metrics and Service Level Agreements After go-live, accountable to run the production operations and enforce SLAs Engage with MM stakeholders on requirements gathering, request prioritization, conflict resolution and cascading/enforcement of governance Requirements Diploma or Degree in Computing Science / Engineering with at least 5 years of experience in managing and operating Digital Channels/Projects and leading agile teams Strong Business acumens Data orientated SME for Digital Notifications Agile certification PPM/PMP certification Understanding of technical architecture & systems Leadership qualities Good communication skills Understanding of good experience design Show more


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Country: Singapore
Employment Type: Full time
Salary: Open