ServLink Technology Resources Pte Ltd

Parent Category: Job Listings - Public Domain Listings Category: Systems Engineers (wintel / unix / android / vmware / cloud) Published: Sunday, 08 November 2020
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

IT Specialist (Clouds & Systems) at ServLink Technology Resources Pte Ltd


Job Description

This role is to support the End User Operations and the infrastructure related to it, to ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination. He/She will also contribute to problem resolution by giving in-person, hands-on support to end users. Responsibilities End User Computing Support on operations service level in consultation with end users to establish problem resolution expectations and timeframes. Analyze performance of activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems. Manage the processing of incoming support tickets and to ensure courteous, timely, and effective resolution of end user issues. Track and analyze trends in End User requests and generate statistical reports. Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency. Cloud Computing and System Support Responsible for gathering system requirements working together with application architects and owners. Responsible for generating scripts and templates required for the automatic provisioning of resources. Discover standard cloud services offerings, install, and execute processes and standards for optimal use of cloud service provider offerings. Discover new systems services offerings, install, and execute processes and standards for optimal use of system service provider offerings. Stay well-informed of failures and complications related to a cloud offering and systems. Responsible for debugging technical issues inside a complex stack involving virtualization, containers, microservices, Microsoft O365, Back-up, tapes, etc. Show more


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Country: Singapore
Employment Type: Full time
Salary: Open