Nanyang Technological University

Parent Category: Job Listings - Public Domain Listings Category: Systems Engineers (wintel / unix / android / vmware / cloud) Published: Sunday, 08 November 2020
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

IT Support Specialist at Nanyang Technological University


Job Description

Reporting to Manager – Infocomm Infrastructure, you will be part of a team assisting in areas of support and maintenance for Lee Kong Chian School of Medicine (LKCMedicine)’s IT infrastructure, digital learning systems, office productivity software, video conferencing and audio-visual systems. The Details Of The Duties Are As Follows Setup and configure users’ IT-AV systems, including hardware, software, setting up new accounts and disabling expiring accounts. Update all office productivity and security software with latest patches and updates. Manage servicing by vendors on encountered problems and defects. Create purchase requisitions (PR) and ensuring delivery of new hardware and software. Update inventory of assets, including issuance of new assets and write-off of unserviceable assets. Provide immediate response to inquiries by users with regards to IT-AV systems, hardware, and software operations. Interact with users and personnel to establish requirements for new systems or modifications. Provide administrative support and maintain accuracy of records in daily interactions for the department. Perform any other duties as and when required and/or assigned by Manager/HOD. Requirements Minimum diploma or equivalent. Industry certification training in Apple (Apple Certified Support Professional) and/or Microsoft (Microsoft Office Specialist or Microsoft Certified Solutions Expert) or their equivalent would be advantageous. Experience with electronic inventory record-keeping and in performing IT systems support together with customer relations. Proficient in computer productivity software; Microsoft Office 365 suite, Adobe products, Mac OSX office applications, ZOOM, Teams and other similar video conferencing applications and modern web browsers; Edge, Google Chrome, Firefox, Safari and Opera. Proficient in Operating systems; Microsoft Windows 10 and above, Mac OSX 10.13, and mobile operating systems, like Apple IOS and Google Android. Ability to adhere to standard industry IT protocols, including sourcing relevant reference materials. Good written and spoken English. Ability to keep abreast with latest development in IT industry Innovate and always on a lookout for new solutions to problems. Ability to work in a dynamic environment. Team player with excellent interpersonal, communication and presentation skills. Hiring Institution: LKC Show more


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Country: Singapore
Employment Type: Full time
Salary: Open