Parent Category: Job Listings - Public Domain Listings Category: Systems Engineers (wintel / unix / android / vmware / cloud) Published: Sunday, 08 November 2020
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

Connectivity Support Specialist - APAC at MessageBird


Job Description

About Us MessageBird is transforming the communications landscape as one of the fastest-growing software companies in the world. Our cloud communications platform makes it possible for businesses to instantly connect with over 7 billion phones globally, allowing them to speak with their customers in the same ways they talk to their friends. Our suite provides access to all major messaging channels, from SMS and Voice to WeChat, Messenger, Facebook, WhatsApp and more. We provide out-of-the-box solutions with our own applications like Inbox and Flow Builder, plus a robust set of APIs that simplify workflows and automation. With over 20,000 customers — including some of the world’s biggest brands like Facebook, Deliveroo, Uber and WhatsApp — it’s likely that you’ve benefited from MessageBird’s omnichannel technology at some point. For small and mid-sized businesses, we also offer support and solutions through an Online Self-Serve (OSS) dashboard. Our global team is a powerhouse of 350+ employees, who work across eight international offices. We are excited that you're here and interested to #jointhenest How We Work We work fast, grow fast, and build fast. Life at MessageBird moves in fast-forward motion. We’re a team that focuses on making an impact — right from day one. We are go-getters, industry leaders, and dreamers. Risk takers. Roll-up-your-sleeves-and-make-it-happen kind of people. We thrive on transparency, and we value solution-minded attitudes. We are all driven by one ethos: Get Shit Done. We love shaping things together and leveraging different perspectives, because that makes our products better. Our Birds are empowered with freedom and opportunity; in return, we expect honesty, courage, and agility. We own our work, and sometimes we fail. And then we get back up and cross the finish line — together as a team. Sound refreshing? We think so, too. The Role: Connectivity Support Specialist Our colleagues in Support love puzzles and have a sense of urgency; whether that entails SMS and Voice troubleshooting and digging into the SMPP protocol documentation, and making sure customers keep sending traffic to us, whilst navigating around an ever-changing global telco landscape. You will have an understanding of the ins and outs of the cases you handle, while you’re also getting stuff done with internal stakeholders. You are always aware and up to date on the latest changes or restrictions for SMS and Voice, and are able to connect these changes to issues raised by our customers. What You’ll Do You will support our Connectivity customers for SMS and Voice You will work with our external partners and other internal sales and operations teams to ensure resolution of escalated issues. You enjoy finding the cause of any problem our customers are facing and helping quickly resolve or providing a solution What You’ll Bring You have a minimum of 3+ years of SMS, Voice or Networking support experience, ideally within the telecommunications or SaaS industry Experience supporting HTTP & SMPP Understanding of SIP/RTP and VoIP Proven experience in troubleshooting SMS and Voice connectivity issues. You have great communication skills and can relay more complex technical concepts concisely. Full professional proficiency in English (Speaking an additional language fluently is a plus) You are available to work full time. You are available for a maximum of 2 weekend days per 4 weeks Psst … some added perks Top-notch work equipment (including Bose headphones!) Work from Home office set-up allowance to make sure you have all you need to “get shit done” in an ergonomically-friendly manner MessageBird swag to keep you well-dressed Company and team outings (from dinners and paintball to gaming and movie nights — and everything in between) A team of (fast-)forward-thinking, talented and fun colleagues from more than 50 countries! If you think you’re a match for this role and can bring some great skills to the MessageBird team, please apply! We’re excited to get to know you. Read MessageBird's Recruitment Privacy Statement Show more


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Country: Singapore
Employment Type: Full time
Salary: Open