Parent Category: Job Listings - Public Domain Listings Category: Systems Engineers (wintel / unix / android / vmware / cloud) Published: Sunday, 08 November 2020
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

IT Operations Manager, SEA at JLL


Job Description

IT Operations Manager - Southeast Asia (SEA) Technology, Data & Information Management (Singapore) What This Job Involves- IT Operations Manager will oversee all aspects of IT delivery for JLL in Southeast Asia, reporting to the Head of Information Technology, Southeast Asia. Responsibilities Including but not limited to- Managing overall IT operations delivery and support activities related to hosting and network environments, cloud, data storage, and infrastructure systems Provide 3rd level escalation management, administration and client management To report on the health of our IT services through operational reports, budgetary or finance reporting etc ITIL Framework - service request fulfilment, capacity management, incident, problem and change management Lead and provide in-depth problem analysis, troubleshooting, and coordination and deliver resolutions as the 3rd level subject matter technical specialist Work and coordinate with vendors and outsourcing partners, to ensure work is delivered on-time, secure and with the right quality aligned to JLL and global standards e.g. ITIL framework, SDLC, etc Drive a continuous improvement mind-set across the team and develop careers Create on boarding, ongoing training program(s) for technology across Southeast Asia Create and/or ever green operational documentation to be standardized across Southeast Asia The manager’s role will be to liaise between JLL staff and the outsource IT vendors to ensure smooth operations, support and delivery of IT services. You will be required to produce dashboards on the status of IT services. Ensure JLL regional IT guideline /approval process is adhered to Able to lead the IT Projects with little or no supervision Experience, Education, Technical Skills & Competencies Degree in Information Technology or related discipline Minimum 5 years of experience working with IT infrastructure or operations in large enterprise environments 5 years of experience with minimum 3 years in managerial level; and Project Management Experience Strong IT Infrastructure/Network Knowledge Analytical and problem solving skills Excellent communications skills in both written and spoken English Familiar with local telecommunications, mobile and broadband vendors and services Dynamic and flexible to work scope and job timings Experience with deploying and supporting large scale infrastructures Knowledge of UCaaS solution, IT Security and Cloud Operations is an advantage Experience working in a multi-cultural and multi-vendor environment in a multi-discipline team(s) in multiple country locations with sound knowledge in building effective working relationships What We Can Do For You- At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It’s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World’s Most Ethical Companies for the 12th consecutive year. Apply today! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Show more


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Country: Singapore
Employment Type: Full time
Salary: Open