STRATACACHE

Parent Category: Job Listings - Public Domain Listings Category: Systems Engineers (wintel / unix / android / vmware / cloud) Published: Friday, 16 October 2020
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

Technical Support Engineer (Singapore) at STRATACACHE

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Job Description

About Scala, Inc. Scala solutions deliver engaging retail experiences by connecting networks of digital signs, kiosks, mobile devices, websites and Internet-connected devices. Scala, a STRATACACHE company, provides the platform for marketers, retailers and innovators to easily create and centrally manage deployment of shopping experiences while retaining the flexibility to rapidly adapt to local business conditions and preferences of customers in the store. With 30 years of experience entertaining, informing and educating audiences, Scala is well-known for its innovation and leveraging best-of-breed technologies, such as mobile and predictive analytics, to create award-winning solutions that are easy-to-use, yet infinitely customizable. Headquartered near Philadelphia, PA, Scala’s network of partners and developers located in more than 100+ countries drives more than 750,000+ managed devices. any job in Newton. To do this, visit any job and click the Info button immediately to the left of the job title. Technical Support Engineer We are looking for dynamic professionals to boost our technical Team in our Singapore office. The role demands strong technical hands-on skills in networking and support. Core Responsibilities Troubleshoot IT issues with internal stakeholders and clients, you will be responsible for handling at first point of contact Effectively liaise with internal teams and third party suppliers to ensure speedy resolution of customer issue. Effectively communicate regular updates to customers on the status of their logged issues Accurately record all customer issues in the IT Service Management tool Assign the preventive and planned activities to field Engineers Escalating issues as per the criticality of the problem. Ability to provide accurate diagnosis and suggest resolution to resolve network issues & outages To follow and respect procedures rigorously Follow support processes (trouble ticketing, ticket updates, incident/problem management, user communications etc.) Sensitive to service KPIs, service quality and customer satisfaction Basic Qualifications Previous experience as a Service Desk Analyst and with IT Service Management / Ticketing systems Experience providing hardware support (Desktops, Laptops, Networks (LAN/WAN, Routers, Switches, Firewalls) Experience in working in a customer focused environment Ability to work unsupervised, to a high standard and have excellent organisational & problem-solving skills Have excellent communication skills both written and verbal with a friendly and professional phone manner and strong customer service focus Willingness to learn and focus on results Able to work under pressure, keep things simple, demonstrate patience and creativity and possess conflict management skills Demonstrate a high level of customer focus and empathy Strong Teamwork and communication / information sharing Any experience in Servers (Wintel, SQL, VMware) and Storage Technologies will be highly regarded Certifications such as ITIL, MCSE or MCITP, CCNA will be highly regarded Preferred Skills Displays a positive attitude. Clearly articulate ideas and thoughts verbally. Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional. Values clients and responds to their needs as they arise. Establishes harmonious working relationships with team members. Actively applies feedback received to day-to-day work and strives to improve performance. Complies with all of our policies and procedures. Show more


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Email Employer: https://www.bizlinksresources.com.sg/index.php?option=com_chronoforms&chronoform=CVform_Email_Employer_form
Country: Singapore
Employment Type: Full time
Salary: Open