Emerge

NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.
 Employer Referral

Hardware Managed Services (HMS) Team Lead ----We are seeking for a dedicated individual to be a team lead to lead and manage the Hardware Managed Services (HMS) team for a multinational investment bank in Singapore. The HMS team provides basic to intermediate level desktop installation, configuration, support and troubleshooting services in the Wintel environment. HMS Engineers can provide basic desktop support, offering simple fixes and fixing known errors. The HMS Engineers are hardware skilled and accredited through the appropriate core vendor training programs to provide desktop, laptop and thin clients break-fix support. Typically, HMS team will provide software installations and configuration in an existing desktop infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems. Skills Requirement · Minimum 1 – 3 years as Team Lead of Desktop support in a large corporation environment · Leads and manages the overall support operations of Hardware Managed Services (HMS) · Perform requested installation, moves, changes, upgrades, configuration, testing and other planned requests on End User IT Hardware and Peripherals such as laptops, desktops, thin clients, IP phones, etc. · Perform PC staging, wiping, or de-installation as per Operation Support Manuals (OSMs) · Troubleshoot and resolve hardware related incidents · Replace hardware components in equipment · Perform other IT related actions as guided by the Service Manager · Perform support tasks in agreed SLAs · Obtain Customer end user sign off of work performed as required · Update the ticket in the Customer tool identified in the OSMs · Maintain and update End User IT Hardware inventory Essential Technical Skills · Windows 7 / 10 · MS Office 2010 + application suite · Ticketing System, e.g. ServiceNow · Understanding of ITIL, or ITIL certified Essential Non-Technical Skills · Team lead experience required with good leadership skills and able to work with people of all levels and backgrounds · Good communication, project management and reporting skills · Strong team player with strong client focus · Good analytical and problem-solving skills · Proactive and flexible in accommodating stretched tasks · Work effectively under minimum supervision About HMS Team Structure · Perform BAU support in multiple client’s offices · Shift rostering in between 7AM – 7PM weekdays (CHN excluded). · Support projects or ad-hoc tasks in non-office hours including weekends and public holidays "Emerge seeks, in all of its operations, to employ individuals for available positions based on their qualifications, working knowledge, and competency. Emerge has a continuing commitment to ensure that fair and equal employment opportunities are extended to all qualified persons without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, predisposing genetic characteristics, familial status, marital status, domestic violence victim status or any other protected characteristic or based on their relationship or association with members of a protected class. Emerge is committed to diversity in its most inclusive sense.”

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Email Employer: https://www.bizlinksresources.com.sg/index.php?option=com_chronoforms&chronoform=CVform_Email_Employer_form
Country: Singapore
Employment Type: Full time
Salary: Open