Parent Category: Job Listings - Public Domain Listings Category: Network Engineers Published: Tuesday, 08 February 2022
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.
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Senior Network Engineer at ExpressVPN

Job Description

Location: Singapore or Hong Kong

We're looking for operations engineers!

We're looking for passionate engineers that are keen for an opportunity to operate a worldwide deployment of systems and servers that support all products and services we offer at ExpressVPN! You'll be working in a growing operational environment where we face and solve unique challenges that we're confident you won't face in most other industries. From getting the latest streaming service working to ensuring our customers are being geo-located properly, and everything in between, your days will be filled with exciting puzzles looking for special solutions. 

We're looking for people with experience with network and border routing protocols, packet/flow analysis, Linux systems administration, and data center engineering. If solving interesting problems and improving our users' experience through solid operations sounds good to you, then drop us a line and come join us!

Senior Network Engineer


As a Senior Network Engineer in our Operations Engineering team, you will be responsible for:

Providing escalations support to our operations service desk for issues they have trouble solving independently
Providing engineering support such as advice, technical reviews, architecture analysis, and more to other operational teams 
Specializing in one or more core services provided by ExpressVPN in order to provide in-depth analysis, escalation support, and insights into service operations and issues
Being the conduit for requirements for new operational tooling from other operational teams, and translating those requirements into technical requirements our development teams can understand/execute on
Analyzing and troubleshooting various operational problems surrounding VPN operations, such as streaming issues, content unblocking, speed and quality issues, and more
Having an in-depth understanding of the operational technologies and metrics that help us measure quality, speed, user experience, and more, and making solid recommendations when we're missing those metics
Understanding, analyzing, and explaining the way data flows through our operational systems from customer to destination
Building and maintaining a solid monitoring capability for operational metrics and alerting
Leading or joining project teams to execute specific operational changes or deployments
Mentoring and coaching junior engineers and engineers/analysts from other operational departments

To succeed in this role, you should have experience in your area of specialization in Network Engineering, such as:

Advanced-level technical knowledge in:

Deep packet analysis
Networking and internet protocols, including TCP/IP, DNS, HTTP, and more
Border/Exterior routing protocols such as BGP
Wide area networks, SD-WAN, or similar technologies
Local area network technologies and protocols such as ARP
Netflow/sFlow or similar technologies
Network capacity planning/engineering
Escalation Engineering
Monitoring/Analysis tools
Creating/Documenting IT Architectures
Systems Architectures and Design
Creating dashboard using time-series-databases
Responding to incidents

Ability to explain issues and technologies

Good verbal communication in English

Good writing/documentation skills in English

Additional experience in any of these areas will also be useful: 

Experience with VPNs, streaming services, anonymous proxies, or similar technologies
Python or similar scripting language
Grafana, Influxdb, and related technologies
IPs and geo-location knowledge
SQL and other queries
Defining requirements and use-cases
Certifications in your specialization

What We Offer

Challenging work in a fun and collaborative environment
Attractive compensation and time-off benefits
Spacious open-concept and centrally located offices
Full-time employment with flexible working hours
Fully stocked pantry with fresh fruit and snacks
Team lunches and company events every quarter
Multicultural teams represented by 30+ nationalities

Note: Please upload your resume as a PDF and do not include any salary or compensation information in it.

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Country: Singapore
Employment Type: Full time
Salary: Open