Equinix Asia-Pacific

Parent Category: Job Listings - Public Domain Listings Category: Network Engineers Published: Tuesday, 08 February 2022

NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

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Senior/Staff Network Service Engineer at Equinix Asia-Pacific

Job Description

Who are we?

Equinix is the world's digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Responsible for: network design and planning, capacity management, vendor evaluation, activation and deactivation of customer services, troubleshooting and fault resolution of reported and detected faults, performing effective maintenance to the equipment to prevent faults from occurring, procurement and installation of equipment for expansion and new services.

Responsibilities

Deployment

Deploys new hardware (single-vendor) per the documented guidelines
Engages with GNA in validation of new hardware
Conducts NOC training and performs RMA actions
Engages in port and device and customer migrations
Performs network tools and new features deployments
Responsible for new feature enablement

Product Development Lifecycle Engagements

Requirement Phase: Provides feedback as the voice of the customer to the product and development communities, based on customer queries and trouble-tickets
Test Phase: Participates in SIT and UAT new feature testing, as well as network device testing
Performs comprehensive testing and identifies key customer issues
Sustaining Phase: Trains and transitions from deployment teams during deployment activities
Manages and sustains the deployments with a goal to deliver to the highest levels of customer satisfaction on Equinix products

Service Delivery

Performs network service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)
Ensures successful fulfillment of the Software triggered provisioning (e.g. VC's and RI's)
Reviews the metrics and identifies opportunities to improve the efficiency of the fulfillment (per customer and per transaction)

Innovations

Participates in events like Sparkathon to trigger innovation in process and products
Uses the shared lab setups to practice the exercises published by the NetOps Technical Leadership team
Participates in Simian Army based Tech drills focused on driving service excellence targeting a (break, learn, fix, resume) exercises on lab setups
Engages in creating automations to perform these drills (Chaos monkey equivalent)

Qualifications

Minimum 5 years relevant experience in networking and deployment
Bachelor's Degree
Preferably with CCNP or equivalent

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