Aruba, a Hewlett Packard Enterprise company

Parent Category: Job Listings - Public Domain Listings Category: Network Engineers Published: Tuesday, 08 February 2022
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.
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Principal Network Engineer at Aruba, a Hewlett Packard Enterprise company

Job Description

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Aruba is redefining the IT EDGE. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.


Member of Global escalation team for Aruba products.
Providing pre and post sales technical support to the sales teams, customers and partners for various technologies and solutions related to Aruba products in particular the ClearPass access management system and solutions.
Work on complex problems requiring in-depth fault analysis, troubleshooting, testing, and configuring of access control solutions.
Formulate technical action plans for analyzing and resolving problems.
Simulate customer issues in lab
Address escalations from GSC (Global Support Center), Field, Partners and Customers
Troubleshoot complex customer network issues and bring it to quick resolution.
Own critical customer accounts and ensure issues are addressed on time.
Work closely with development & QA teams in identifying & fixing issues at the earliest.
Write KBs and participate in Aruba Social networking forums to provide solutions to customers.
Provide technical cross-training to relevant groups as needed
Participate in serviceability enhancement requirement reviews
Occasionally required to travel to customer sites for troubleshooting, training purposes, business reviews

Qualifications And Education Requirements

Diploma/Degree in Computer Engineering/Electrical Engineering or related discipline.
6+ year experience in customer facing Technical Support, preferably with 3+ years in TAC Escalation Role “ experience with network infrastructure products, practitioner of advanced TCP/IP networking architectures, routing and switching for large utility enterprise networks; design and configuration of network firewalls and network anti-virus systems.
Industry certifications like ACMX, ACDX & CCIE is a plus
Specific experience designing and configuring wired and wireless network topologies that incorporate RADIUS, TACACS, private/public key encryption, stateful firewall configuration and management, VLAN/ VLAN Switching, 802.1X, DNS, DHCP, AAA solutions (Microsoft Active Directory and LDAP), network anti-virus, cloud access controls, VPN, and mobile devices (iOS, Android, Microsoft).
Excellent working knowledge of and troubleshooting skills in virtualized environments (VMWare and Citrix).
Experience with packet tracing/sniffing at layer 2 and above.
Object Oriented Programming experience in PERL, JAVA, C++ or Python
Experience with HTML, XML and web services development
Basic understanding of SQL and databases
Experience installing and maintaining Linux RedHat, FreeRAD
Strong knowledge of internet routing protocols like RIP, OSPF etc.
Proficient in VPN technologies - L2TP, IKE, IPSec etc
Experience in network analysis & test tools like wireshark, iperf, nmap etc
Determine need to escalate & be able to interact with development & QA
Interact with other teams to drive resolution of hardware / software deficiencies / bugs
Excellent interpersonal skills and ability to communicate effectively with technical and non-technical audiences ranging from individual contributors to executive-level contacts
Individual will need to apply for security clearance from the Singapore Government.



This role has been designated as ˜Office', which means you will primarily work from an HPE office.

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status
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via BizLINKS Resources

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Email Employer:
Country: Singapore
Employment Type: Full time
Salary: Open