Parent Category: Job Listings - Public Domain Listings Category: Network Engineers Published: Tuesday, 08 February 2022
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.
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Implementation Consultant at Visa

Job Description

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging “ where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world “ helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Team Summary

Job Description

Client Services provides industry-leading operational support to Visa's clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa's clients, providing expertise to support and successfully grow their business.

What An Implementation Consultant Does At Visa

This position serves as Visa Project Manager for implementation services provided to Clients (Banks). This is an individual contributor responsible for solving complex problems and taking a broad perspective to identify innovation solutions. This role serves to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality.

In This Role, You Are Expected To

Provide project management support to Visa clients and processors to ensure client expectations are exceeded
Coordinate directly with client to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions
Report client project accomplishments and deliverables to management on weekly or monthly basis
Confidently manage client projects in parallel to product developments and a changing landscape
Manage non-routine, complex processing requests, as well as short term tactical and strategic customer initiatives
Proactively identify opportunities for process improvement to improve team efficiencies and project delivery to clients
Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders
Build a cohesive global workgroup and involve those global workgroups in communications and decision-making.
Prepare and maintain detailed project plans, status reports, and issues logs
Represent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently and having a professional demeanor
Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments
Assume appropriate decision-making authorities to ensure flawless execution of project objectives
Coordinate internal Visa resources to ensure delivery on commitments
This position requires off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post-production validation

Why This Is Important To Visa

The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

Projects That You Will Be a Part Of

This role manages the efforts of Visa technical and business resources, leads project discussions with Visa Clients (banks) to achieve a timely and error free implementation of new Visa products and services and/or add-on of Visa programs. This role is responsible for solving complex problems and taking a broad perspective to identify innovative solutions.


We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

Bachelor's Degree in Computer Science, Information Technology or equivalent work experience in a business analyst role in software or financial services
Minimum of 8+ years of Information Technology system knowledge with good understanding of project management, technology and applications
Candidate is required to interact with stakeholders in US / India / Singapore / Indonesia, hence the ability to speak/write English and Bahasa/Malay language fluently is a must
Project management of retail banking, card schemes or new technologies that are applicable to the payment industry
Good working knowledge of Visa's payment processing systems including message routing, authorization, clearing & settlement and client connectivity a plus

What Will Also Help

Effective time management, organization and planning skills
Ability to comprehend and translate complex technical issues and apply to business solutions
Able to set priorities, influence others and manage client expectations
Demonstrated success in client relationship management
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
Effective verbal, written, presentation and interpersonal skills
Demonstrated ability to articulate complex technical terms or processes into business language in a focused and well organized manner
Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures
Be able to learn and acquire knowledge in new technologies in keeping step with market developments
Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions
Willingness to take on new challenges, explore new ideas and be flexible with changing priorities
Orientation towards quality enhancement and process improvement
Additional Information

Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.

Job Number: REF005847W
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Country: Singapore
Employment Type: Full time
Salary: Open