Genpact

Parent Category: Job Listings - Public Domain Listings Category: Network Engineers Published: Friday, 16 July 2021
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

Network Services Engineer at Genpact


Job Description

Lead Associate in Network Services

Function: Operations

Location: Singapore 




With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands”and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

 

Inviting applications for the role of Lead Associate in Network Services

In this role, you will be responsible to Perform product/network metrics monitoring and L1 support FLA (First Level Analysis) for MOSE on-call during office hours (Monday-Friday) and weekends. It includes Acknowledging the alerts, performing FLA, classifying the alert and escalating to right team as needed with a high level of accuracy and within committed SLA. Work closely with global MOSE team and L1 contractors for day to day FLA on-call duties.
Onboard new partners to the respective Partner Portal system. 
Handle non-technical / templated support request to / from our partners (Example: Carrier, ISP, support for an analytical tool)
Work closely with the vendor and internal teams for issues related to remote SIM card testing solutions.
Proactively reach out to partners to ensure updated IP lists are applied correctly on the systems (Example: Facebook, WhatsApp, Instagram)
Review and apply setting change requested by partners: (Example: Partner profile settings, MCC-MNC, Mobile Operator's IPs, ASN, Partner Portal user configuration).
Knowledge of Networking protocols (TCP, UDP, DNS,HTTP) and working experience with IPv4/IPv6 is a Must.

 

Responsibilities

 

Work closely with the vendor and internal teams for issues related to remote SIM card testing solutions.
Proactively reach out to partners to ensure updated IP lists are applied correctly on the systems (Example: Facebook, WhatsApp, Instagram)
Review and apply setting change requested by partners: (Example: Partner profile settings, MCC-MNC, Mobile Operator's IPs, ASN, Partner Portal user configuration).
Assist MOSE team on ad hoc request to support engineering projects, QA review, provide support for new product on boarding to MOSE team.
Provide suggestions to improve support processes, L1 triaging flow and other workflows in MOSE team;
Work with MOSE team to manage and maintain CMS content for powering FAQs and docs on the portal.

 

Qualifications

Minimum qualifications

 

Graduate in Computers
Preferably CCNA certified
Robust Troubleshooting experience in NOC solutions
 

Preferred qualifications

Experience in Network operations
Ability to handle Level 1 support process and Issue troubleshooting remotely
Prior experience in NOC level 1 support (Monitoring and Basic management of NOC services) 


 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 

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APPLY at LINKEDIN : https://sg.linkedin.com/jobs/view/network-services-engineer-at-genpact-2636633779

Google Company: https://www.google.com/search?q=Network%20Services%20Engineer%20at%20Genpact 

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Email Employer: https://www.bizlinksresources.com.sg/index.php?option=com_chronoforms&chronoform=CVform_Email_Employer_form
Country: Singapore
Employment Type: Full time
Salary: Open