Green Packet Berhad

Parent Category: Job Listings - Public Domain Listings Category: Network Engineers Published: Wednesday, 13 January 2021

NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

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Technical Support Engineer at Green Packet Berhad

Job Description

Green Packet Is A Global Leading Architect Of Connectivity For Fixed And Mobile Wireless Networks. With A Global Presence In Over 70 Countries, We Are The Catalyst Of Success For Many Telecommunication Providers. Our Primary Strength Is Our In Depth Market Knowledge, Which Allows Us To Customize Solutions That Are Specifically Tailored To Meet Local Needs. Be IT In Emerging Markets Or An Established Player In A Developed Nation, Green Packet Promises To Deliver Solutions That Would Earn Our Clients A Reputation As The Best Telecommunications Provider Of Good And Stable Connectivity. Our Contribution Towards The Global Communications Industry Has Also Enabled Our Clients To Address The Latest Technology Trends In Today’S Information Age. This Is Exceptionally Evident In Green Packet’S Belief To Innovate For The Future. Throughout Our 15 Years Of Experience, We Have Developed Many Firsts In The Industry, Including The World’S First Multi Mode Lte And Wimax Modems That Allows Users To Experience The Best 4G Connection On A Single Device, Anytime, Anywhere. With Our Expertise In Wimax And Lte Technology, We Aim To Be The Preferred Connectivity Solutions Provider Through Our Wide Range Of Solutions From Lite, Duo To Hybrid. Our Philosophy Is To Be Flexible And To Offer Simple Designs So That We Are Able To Implement Solutions That Fit Our Clients’ Cost Profiles. Today, Green Packet Is Headquartered In Malaysia, A Thriving And Rapidly Developing Country Situated at The Heart Of Southeast Asia With Firmly Anchored Businesses Worldwide And Offices In Australia, Bahrain, China, Singapore, Taiwan, And The United States. Job Brief We Are Looking For A Technical Support Engineer To Provide Assistance To Our Customers Globally. You Will Diagnose And Troubleshoot Problems Related To Voice, Data And IT Networks And Help Our Global Customers Address The Issues In The Shortest Time Frame. Technical Support Engineer Responsibilities Include Resolving Network Issues, Configuring Operating Systems And Providing Remote Support To Customers. You Will Use Email And Chat Applications To Give Clients Quick Answers To Technical Related Issues. For More Complex Problems That Require Nuanced Instruction, You Will Contact Clients Via Phone And/Or Provide Clear, Written Instructions And Technical Manuals. To Be Qualified For The Role, You Should Hold A Degree In A Relevant Field, Like Computer Science Or Information Technology. Aws, Cisco, Linux Or Similar Certification Is A Plus. If You Are Naturally A Helper, Enjoy Assisting People With Computer Issues And Are Able To Explain Technical Details Simply, We Would Like To Meet You. Ultimately, You Will Be A Person Our Customers Trust. They Will Rely On You To Provide Timely And Accurate Solutions To Their Problems. Responsibilities Research And Identify Solutions To Software And Hardware Issues Diagnose And Troubleshoot Technical Issues, Including Account Setup And Network Configuration Ask Customers Targeted Questions To Quickly Understand The Root Of The Problem Track Technical Issues Through To Resolution, Within Agreed Sla Communicated To Clients Through A Series Of Actions, Either Via Phone, Email Or Chat, Until They’Ve Solved A Technical Issue Properly Escalate Unresolved Issues To The Next Level Of Escalation Provide Prompt And Accurate Updates To Customers Refer To Internal Database Or External Resources To Provide Accurate Technical Solutions Ensure All Issues Are Properly Logged Prioritize And Manage Several Open Issues at One Time Follow Up With Clients To Ensure Their Reported Issues Are Fully Resolved Prepare Accurate And Timely Reports Document Technical Knowledge In The Form Of Notes And Manuals Maintain Jovial Relationships With Clients May Required To Work In Team And Manage Projects Requirements Proven Work Experience As A Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician Or Similar Role Hands On Experience With Windows/Linux/Mac Os Environments Good Understanding Of Computer Systems, Mobile Devices And Other Tech Products Ability To Diagnose And Troubleshoot Basic Technical Issues Familiarity With Remote Desktop Applications, Packet Analyzer (Eg. Wireshark) And Help Desk Software (Eg. Freshdesk) Excellent Problem Solving And Communication Skills Ability To Provide Step By Step Technical Help, Both Written And Verbal Bs Degree In Information Technology, Computer Science Or Relevant Field Additional Certification In Aws, Linux, Cisco Or Similar Technologies Is A Plus Need To Travel Occasionally To Our Pop Located In Hong Kong And Malaysia Need To Travel On Site To Our Local Pop In Singapore Pr And Singaporean Only (Fresh Graduates Are Welcome) Interested Candidates Please Submit Your Application Through Jobstore.Com Show More

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