FWD Insurance

Parent Category: Job Listings - Public Domain Listings Category: Network Engineers Published: Saturday, 31 October 2020
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral

Senior Infrastructure & Network Manager at FWD Insurance

   Employer Referral

Job Description

FWD spans Hong Kong, Macau, Thailand, Indonesia, Philippines, Singapore, Vietnam, Japan and Malaysia. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. FWD is focused on creating fresh customer experiences, with easy-to-understand and relevant products supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance. FWD started operations in Singapore in April 2016, providing employee benefits insurance to corporate customers. In September, FWD launched its direct-to-consumer business and currently offers a suite of life and general insurance products including direct-term life, car, travel, personal accident and maid insurance. Leveraging technology, FWD provides insurance that is world beating in its simplicity and customer focus for connected people to take control. If you’re looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey. PURPOSE Have overall responsibility for the development, management and support of IT Infrastructure and services hosted in Singapore for the FWD Singapore office, and the services delivered meet the Business Unit service levels Ensure that IT Infrastructure services delivered from FWD Hong Kong Data Centre meets the agreed service levels, and to proactively engage the FWD HK/Group IT shared services team for service improvements and solutioning To build a deep understanding of key business areas in Singapore to plan and develop Infrastructure solutions together with Group IT direction or support that meets the strategic priorities of the BU Must be aware of the strategic direction of the organization as well as new technologies Must be able to use this knowledge to select the right technology that enables the organization to move forward Must be able to lay out a strategy that the CTO and other executives will understand and support Must be able to understand how the technology relates to the goals of the department and larger organization KEY ACCOUNTABILITIES Support CTO to implement key IT Solutions / Strategy Assists in the planning, implementing and supporting (where applicable) the new technology solutions and upgrade as appropriate Manage and design Server, Network, Database System administration and Data Centre infrastructure Evaluates new information systems products, or services and suggests changes to existing products or services to better aide the end user Take the lead for managing the cloud and on-prem infrastructure Liaise with IT application, application architect and security team on the technical development of converged solutions and process to enhance the operations of services Lead the Infrastructure team in Singapore in management and support of FWD IT Systems in Singapore, ensuring the availability, security and availability requirements are met Establishing strong relations and partnerships with Group IT shared services, vendors and system integrators to work with them in maximising FWD’s investment in applicable technology Putting in place continual service improvement plans which reduce the number of systems down time incidents, support calls and commonly reported problems Assists in overall SG IT infra and service yearly budget and control the spending within the budget QUALIFICATIONS / EXPERIENCE University degree or equivalent professional qualification, minimum 12 years of solid Information Technology experience. With supervisory experience in leading a group of not less than 10 IT staff Proven experience in implementing and maintaining IT infrastructure Substantial technical and management skills Should have experience on Net work and system architecture for services like mail hosting, integration Experience in System and Network IT infra design and administration KNOWLEDGE & TECHNICAL SKILLS Previous experience as an IT Infra manager preferably from an international company with multiple-line business units. Experience and good track record in management of large and complex system infra implementation projects and maintenance of the same Project management, resources planning skill Analytic and problem solving skills Management of Resource - Effective use of limited resources in a controlled and tight-budget environment. Excellent spoken and written English skills. Spoken fluency is required for Mandarin and Cantonese. Excellent interpersonal skills and cross-cultural sensitivity. Able to relate well at all levels of the organization, from CEO to inexperienced IT staff or junior business clerks. Able to establish a strong working relationship and open communication with the business heads. Show more


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Country: Singapore
Employment Type: Full time
Salary: Open