Arkadin

Published: Saturday, 31 October 2020

Solution Architect (Cisco) Singapore at Arkadin

   Employer Referral

Job Description

Company Description Boost your career with the Cloud Communications division of NTT, a leading global technology services company bringing together the expertise of leaders in the field including Arkadin, NTT Communications, Dimension Data, and NTT Security. By joining us you will play a key role in a business which delivers world-class cloud communication solutions that enable a more digitally connected workspace with dynamic collaboration interactions for improved workforce efficiency, productivity and engagement. With exceptional opportunities in our many offices around the world, your talent will find a place to help our teams and develop quickly. In fact we are a people company with strong core values & talented employees committed to our mission. In return, we do our best to make sure we give our people the recognition they deserve. Together we do great things and build a global team that is agile, engaged and able to respond to the ever-changing digital world. Together, we enable the connected future. If this sounds like the company you’d like to work with, we’d love to meet with you! Job Description This position’s primary role is to function as a key technical resource on the Unified Communications projects, support day-to-day end-user and system operations, and to implement complex Unified Communications technologies. Unified Communication solutions include, but are not limited to; VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow system from the Cisco Product Suite. The ideal candidate should come with; Knowledge of Video Conferencing and Voice infrastructure (ex: Webex Rooms, Polycom RMX, DMA, RPAD, CCS or Cisco TMS, CUCM, VCS, IP Trade/ BT Turrets), Presentation technologies (ex. Barco Clickshare, Crestron, Polycom Pano), Digital Signage and understanding of Mobile Video (Lync, Polycom RealPresence Client, Cisco Jabber). Basic knowledge of routing and switching Experience supporting large enterprise telephony solutions Experience supporting enterprise video conferencing solutions Experience with the following communication platforms is preferred; CUCM, UCCX/UCCE, Unity, SIP and VOIP knowledge and experience a plus Key responsibilities include; Performs configuration; deployment; testing; maintenance; monitoring and trouble-shooting of telecommunication and/or clinical communication solution components to provide a secure; high performance environment Provides quality assurance and testing of communications mediums and infrastructure components Serves as technical resource on a functional basis; for the resolution of complex telecom and clinical communication problems. Requires broad knowledge of video conference solutions; telecom systems; dial plans; switching architecture; clinical communication systems; structured cabling Works on advanced projects related to the design and development of VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems. Plans projects; establishes timelines and completes cost analysis; including vendor comparisons Implements designs of all voice, video, messaging, communication, and call flows for the contact centers. Keeps an organized and accurate record of all circuit Ids; dial plans and toll-free numbers and associated numbering schemes Implements and supports converged technologies including; but not limited to IP Telephony; VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems Work with and escalate issues to maintenance vendors as appropriate Key to success; Customer Able to deliver all Work Orders with the Customer in a timely mannner. High quality of work and communication. Able to deliver workshops and presentations Ability to manage a variety of Customers across the APAC region. Excellent documentation skills. Internal Works well with the Team and various parts of the organisation. " Can do " / " Can win " attitude. Is able to engage at all levels. Qualifications Education: Bachelor's degree or relevant experience Experience: 8 - 15 years Experience supporting large enterprise telephony solutions Experience supporting enterprise video conferencing solutions Experience with the following communication platforms is preferred; CUCM, UCCX/UCCE, Unity, Vocera Communications SIP and VOIP knowledge and experience a plus In-depth knowledge of Cisco UC / Platforms. Knowledge of voice network management systems for the collection of data and fault isolation and restoration. Knowledge of voice test equipment preferred. Excellent consultative and communication skills. Demonstrated analytical ability and judgment. Ability to work effectively with clients and other technical staff. Additional Information Understand and be able to clearly articulate the company’s story, mission and values, all while ensuring the full compliance with the company’s policies and procedures A true team player with exceptional interpersonal and negotiating skills, and an ace at problem solving as well Show more


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Hits: 116
Country: Singapore
Employment Type: Full time
Salary: Open
NOTE: This job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral