KACIFIC 1 PTE. LTD.

Parent Category: Job Listings - Public Domain Listings Category: Network Engineers Published: Tuesday, 21 July 2020

NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

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NOC Engineer at KACIFIC 1 PTE. LTD. ------------------------------------------------------------------------------------------------------ Kacific is a next-generation broadband satellite operator. We are committed to providing universal, fast, high-quality broadband access at an affordable cost using robust technologies and an agile business model. Formed in 2013 by a core team of senior satellite professionals, Kacific is backed by a group of investors with experience in global telecommunications and infrastructure. Our first Ka-band high throughput satellite, Kacific1, launched on 16 December 2019 to stream high-speed, affordable, ultra-reliable broadband to rural and suburban areas of Asia Pacific. Kacific is a wholesale business selling to telecommunications operators, internet service providers, governments and other service providers. Kacific is member of the Pacific Telecommunications Council (PTC), a member of the Global VSAT Forum (GVF), and an affiliate member of the Asia-Pacific Tele-community (APT). Our Kacific Network Operations Center (NOC) is located in Singapore and operates and controls the Kacific teleports in Australia, Indonesia, and the Philippines. Key Responsibilities Real-Time monitoring of Kacific satellite network, and in particular of the teleports and hubs Crisis management and communication on network health and status to assigned customers, as well as restoration of service Customer troubleshooting on transmission issues, service quality enquiries and hub usage problems in compliance with SLA obligations Interfacing with the ground segment team for the continuous improvement of the teleports Coordination of satellite partner TT&C team for the management and control of the satellite payload Network configuration in coordination with the ground segment team Provide regular analysis of troubleshooting records KEY INTERFACES Ground systems engineering team (level 2) Sales operations Sales managers Network management at customers Requirements Diploma/Degree in technology (Bachelor or master in the relevant engineering field) At least 5 years of valuable experience in an IT, electrical engineering or network monitoring position Knowledge of telecommunications, satellite RF and core network Satellite ground and hub systems Understanding of IP networking, terrestrial comms (fiber, WLAN, Microwave, 3G/4G) Fluent in English, other regional Asian languages a plus (Bahasa, Tagalog, Mandarin, Malay) Excellent customer service and interpersonal skills Reliable and a team player Logical thinker, thoughtful and methodical Able to do shift work in lieu of NOC 24/7 operations (Candidates out of university/polytechnic with relevant diplomas/degrees may be considered) Show more