Kacific Broadband Satellites Group

Parent Category: Job Listings - Public Domain Listings Category: Network Engineers Published: Wednesday, 25 May 2022

NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

NOC Engineer (L2/L3) at Kacific Broadband Satellites Group

Job Description

About Kacific

Kacific is a next-generation broadband satellite operator. We are committed to providing universal, fast, high-quality broadband access at an affordable cost using robust technologies and an agile business model.

Founded in 2013 by a core team of senior satellite professionals, Kacific is backed by a group of investors with experience in global telecommunications and infrastructure. Our first Ka-band high throughput satellite, Kacific1, launched in 2019 to stream high-speed, low-cost, ultra-reliable broadband to rural and suburban areas of the Pacific and Southeast Asia.

Kacific's purpose is to make a rapid and lasting difference to the people of Southeast Asia and the Pacific by providing high-quality, low-cost satellite broadband accessible from a small, easy-to-install and affordable antenna. Broadband connectivity enables critical government services to reach the heart of otherwise vulnerable rural communities.

Kacific is committed to using proven space technologies to solve the endemic lack of affordable broadband internet in remote and underserved regions and locations of the world. Satellite connectivity drives economic growth, provides infrastructure freedom to communities, and improves people's lives. Whether in urban, extra-urban, rural or fringe and remote areas, we help businesses, governments and communities fully participate in the digital world.

Network Operations Centre (NOC) Engineer L2/L3

KEY RESPONSIBILITIES

L2/L3 troubleshooting of the NOC escalation from L1 engineers

Identify, isolate, and remediate key areas of improvement for the network

Crisis management and communication on network health and status to assigned customers, as well as restoration of service

Customer troubleshooting on transmission issues, service quality enquiries and hub usage problems in compliance with SLA obligations

Interfacing with the ground segment team for the continuous improvement of the teleports

Coordination of satellite partner TT&C team for the management and control of the satellite payload

Network configuration in coordination with the ground segment team

Provide regular analysis of troubleshooting records and overall system performance

KEY INTERFACES

Ground systems engineering team

External vendors

Sales operations

Sales managers

Network management at customers

REQUIREMENTS

Diploma/Degree in technology or relevant engineering field

At least 5 years of application and hands-on specialisation on VSAT platform operations preferably on Newtec Dialog

Very strong hands-on knowledge of telecommunications, satellite operations, RF and systems integration

Sound knowledge of satellite ground and hub systems

Understanding of IP networking, terrestrial comms (fiber, WLAN, Microwave, 2G/3G/4G/5G)

Working knowledge of Linux ecosystem and monitoring tools

Python-scripting and deployment

Fluent in English, other regional Asian languages a plus (Bahasa, Tagalog, Mandarin, Malay)

Excellent customer service and interpersonal skills

Reliable and a team player

Logical thinker, thoughtful and methodical

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