Teckwah Value Chain Pte. Ltd.

Parent Category: Job Listings - Public Domain Listings Category: Network Engineers Published: Wednesday, 25 May 2022
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.
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Assistant Systems Engineer at Teckwah Value Chain Pte. Ltd.

Job Description

Job Purpose

Provide 1st and 2nd level Operation System Support (OSS) for Production & IT Infrastructure and Systems, End User Computing for PC hardware, Enterprise (Corporate) Applications, Telephony and related technology

Job Responsibilities

Operation System Support (OSS) and End User Computing EUC).
Provide day-to-day OSS and EUC support to local/sites - Own and serve as Point-Of-Contact (POC) for user using helpdesk ticketing system, email and desk side for support, break fixes and ensure timely assignment and resolution of ticket.
Support, troubleshoot and resolve level 1-2 technical level issues with workaround, escalate to vendor or OEM/Principal IT vendor for support and resolution as and when for Production systems, IT infrastructure systems, EUC (e.g. PC hardware), Enterprise (Corporate) Applications, Telephony and related technology.
Liaise between different stakeholders to ensure smooth operations, support and delivery of IT services for Production IT system and EUC related.
IT Infrastructure, Telecoms, System and Network
Perform daily and regular preventive maintenance, monitor and report on Production IT systems, EUC devices and related services health to ensure BAU.
Assist System Administrator and Engineer in maintaining local/sites office IT Infrastructure, Telecoms, System and Network Equipment.
IT General Administration
Update and Upkeep IT Assets, assist System Administrator and Engineer in IT procurement and services for hardware equipment, software, services and subscriptions.
Provide provision of IT service, hardware and software assets to staff, onboarding and dekitting.
Create, maintain, update and improve OSS and EUC process, procedure and work instruction, user-guide, and technical documentation.
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Email Employer: https://bizlinks.com.sg/index.php?option=com_chronoforms&chronoform=Email_Emp
Country: Singapore
Employment Type: Full time
Salary: Open