Parent Category: Job Listings - Public Domain Listings Category: Network Engineers Published: Wednesday, 25 May 2022
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.
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Infrastructure Engineer at SITA

Job Description

As Senior Specialist/Engineer Service Operations, you will have to assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first-class support activities.

Additionally, to provide the highest level of Service Operation availability, ensuring Systems and Products are properly configured and maintained. Manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

At SITA, we are meeting the new needs of travel! Are you ready to join us?

What You Will Do

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
Support the senior team members in the management, reporting, and co-ordination of day-day tasks
Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure operations
Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
Report and escalate to the next level those problems which cannot be fixed
Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
Conducts the analysis, definition, documentation and testing of application & systems enhancements
To provide onsite support to Users during the cutover of the services
Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
When/where required, be contactable for escalations and support, on and on-call standby basis during out of office hours.

Who You Are

Diploma/Bachelor Degree in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification.
3 - 5 years IT experience in following technologies
Operating System RHEL 6/7, RHEL HA ,Windows Data center 2016 with clustering
Hardware HP DL360 Gen 9, DELL R430XD, DELL R730XD / equivalent
Virtualization ESXi, VMWare vsphere 6, VMware vCentre, VMware SRM Standard
MQ MQ v8, MQ IPT, MQ Clustering, IBM License Manager
Web Apache Web Server, Apache Tomcat Application Server
Monitoring tools NagiosXI, NagiosLog, eG Monitoring suite
Firewall Palo Alto 850 & PA-5220 (equivalent), Checkpoint Firewall (equivalent)
Load Balancer F5 BIG-IP LTM i2600
Vulnerability Manager( IBM Qradar All-in-one console, Event collector), Waterfall MQ Agent (Waterfall for IBM Websphere MQ)
CA Server Luna HSM, Aruba Clearpass,SafeNet Network HSM, SecurityToken, Nessus Manager, Nessus Security Centre
Mcafee Advanced Security Suite, Mcafee ePolicy Orchestrator
Storage DELL EMC Unity 400, 300
Backup EMC Data Domain with DD Boost & DD Replicator, DELL EMC Networker, Veritas System Recovery
Other Technologies RedHat Satellite/ Spacewalk, DHCP, TFTP, Mail, Squid (WEB Proxy),NFS, Active Directory,DNS,NTP,Yum repo, IPA, SysLog servers

What We Offer

SITA's workplace is all about diversity many different countries and cultures are represented in our workforce, and colleagues who've been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you'd expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA

SITA is the world's leading specialist in air transport communications and information technology. We don't just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

In case of issues with uploading your CV or accessing the application system, please contact us @ This email address is being protected from spambots. You need JavaScript enabled to view it.


Service Operations

Work Location

Asia Pacific-Singapore-Singapore



Job Posting

May 13, 2022, 70857 PM

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Country: Singapore
Employment Type: Full time
Salary: Open