Parent Category: Job Listings - Public Domain Listings Category: Network Engineers Published: Wednesday, 25 May 2022
NOTE: The following job description was extracted from public domain and published here as a value added service to BizLINKS Resources members. We are currently not a direct vendor to the above organisation and would be interested to work with the above through a internal organisation referral.

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Associate Engineer, Network at Singtel

Job Description

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it's like to be with an Employer of Choice*. Together, let's create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.


Helping provide first level of support for customer (SingTel Corporate services) and system incidents and requests using basic technical and service knowledge.
Assisting in assuming initial ownership for the coordination, investigation and documentation of customer and system incidents.
Assisting in the initial level of diagnosis of problems and incidents and helping in resolving them when appropriate.
Assisting in interpreting problems or errors at a basic level and helping in the assessment of risks of events and escalating appropriately to protect client services.
Helping ensure proper documentation for all problems, incidents and requests.
Helping follow up on incidents to ensure customer satisfaction.
Helping monitor issues until they are closed.
Demonstrating a good understanding of the customer's business needs and applying them to the management of system events & incidents.
Working with other teams (e.g. technical team, service desk) to ensure the coordinated management of incidents
Sharing information required for the team to be successful.
Seeking opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback.
Improve operational processes to enable operations staff to operate effectively.

The Ideal Candidate Should Possess

Diploma / Degree in IP networking or telecommunications/mobile communication or equivalent
Basic knowledge of telecommunications technologies, including 4G, 5G, LTE and VoLTE. Knowledge of value-added services such as mobile charging solutions including the postpaid and prepaid, short-messaging service, or mobile commerce applications is an advantage.
IoT related experience and knowledge of network of connected devices and the technology that facilitates communication between devices and the cloud, as well as between the devices themselves.
Basic technical knowledge of computer networking, including knowledge of hardware, protocols, and internet standards.
Desire to work in an information systems environment
Good oral and written communication skills
Must be customer focus
Ability to work creatively and analytically in a problem-solving environment to improve customer service.
Ability to work as a team member and on varied shift types (24 X 7)
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Hits: 62
Email Employer:
Country: Singapore
Employment Type: Full time
Salary: Open