{JLinkedApply companyid=2428569 email=This email address is being protected from spambots. You need JavaScript enabled to view it. jobtitle=Service Delivery Manager (helpdesk, desktop, application) joblocation=Singapore themecolor=#5573b7 phone=true}

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  • Management of an IT Service Delivery team of 6 and be responsible for career development and appraisals.
  • Definition of service level agreements (SLA’S) related to contracted services.
  • To manage the IT Service Delivery team, taking responsibility for service desk, desktop support and application support.
  • Ensure SLA’s are achieved and client expectations are met (or exceeded).
  • To build services relationships with clients.
  • Ensure quality and profitable services are performed to the agreed SLA.
  • To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
  • To provide reports to an agreed schedule (or on request), including management and account performance reports.
  • Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
  • To develop and facilitate workshops and training courses.

Job Requirements

  • Demonstrable experience of working in an IT Service management capacity.
  • Experience of managing suppliers in outsourcing contracts
  • Proven people management skills.
  • ITIL Service Delivery qualification is desirable.
  • Excellent communication skills.

 


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Country: Singapore
Employment Type: Full time
Salary: Open