{JLinkedApply companyid=2428569 email=This email address is being protected from spambots. You need JavaScript enabled to view it. jobtitle=Network Operations Manager joblocation=Singapore themecolor=#5573b7 phone=true}

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  • Act as 2nd in command to overall GNOC manager
  • Manage a team of Shift Operations Managers AND Network Operations Engineers
  • Coach and mentor support team members
  • plan and managed service improvement plans
  • ensure KPI of NOC are met. including support resource skills equipping, Operational efficiency , customer experience
  • Constantly review and improve operational efficiency of support model
  • Overall incident management
  • Escalation management for issues arising that require bridging gaps with internal and external stakeholders so as to resolve issues in a timely manner
  • Mentor Shift Operation Managers in NOC team

REQUIREMENTS

  • Good degree in IT, Engineering or Computer science.
  • At least 8 years of experience in the IT/Telco industry
  • Should possess at least 4 years of experience working for an ISP/Large Enterprise. Good to have telecommunications background, knowledge of Service Providers and Telecommunications carrier Networks.
  • Strong people management skills in managing mid-to-large team
  • Srong understanding of routing protocols like OSPF, BGP, MP-BGP, MPLS, TE, QoS. Possess good level of knowledge, working experience in Internetworking, IP routing protocols and troubleshooting for MPLS/IP VPN based networks.
  • Possess industry standard certifications such as CCNA/CCNP/CCIP/JNCIA/JNCIP/JNCIS and CCIE certification will be added advantage for this position.
  • Knowledge of ITIL processes and methodologies
  • Knowledge of Managed Services and hands on experience on LAN/WAN technologies..
  • Knowledge of Layer 2 Technologies: Good knowledge of Switching technologies like VLAN's, HSRP, Devices: Juniper, Cisco routers & switches, Huawei switches,
  • Customer oriented and be able to handle difficult situations.

 


General CV submission 


 

Country: Singapore
Employment Type: Full time
Salary: Open