Reporting to: Regional Director of Program and Project Management ASIA
Travel: 50%
 
Role description:

Responsible for the successful completion of all Transition and Transformation activities within the ASIA region.

These activities include all data center infrastructure services, such as Server, Mainframe and Network installations and typically, include service management and disaster recovery facilities as well.

. management of a team of Project and Program Management resources responsible for Transition and Transformation Activities (T&T)
. T&T TEAM has responsibility for all P&PM activities from working with the initial bid team to cost and plan the T&T activities, and then working a successful bid from inception through to hand over to the BAU PMO resources.
.  manage the transition and engagement team on a day to day basis.
.  Ensure outsourcing projects satisfy client expectations and that company processes and procedures are followed and
maintained, which includes all aspects of personnel management, relationships with the client, and detailed decisions to make the outsourcing
project a success.
. Leads the organizational and other changes required by the transition.
. Act as the primary point of escalation for the client and internal teams responsible for managing, educating, resolving client issues, building relationships, and meeting the needs of the outsourcing agreement.
. Meets the financial and service level goals committed to clients in each contract through the full lifecycle to the successful conclusion of the
transition period.
 
 
 

Key Accountabilities and Responsibilities:
Technology:
• Leverages technology for providing information technology solutions.
 
People:
• Acts as the lead "ambassador" for all transition and transformation activities, visibly owning the people-related transition concerns and
queries.
• Identifies potential problems through ongoing reviews to ensure that potential transition issues are identified and successful resolutions
implemented.
• Uses internal processes and procedures, along with personal relationships, to utilize both regional and global resources within a
leveraged environment. Ensuring that solutions to both existing, and future clients are successfully implemented, ahead of time, on budget and
with the minimum amount of client impact.
• Develops and supports processes and procedures for the transition of accounts to ensure customer satisfaction in all aspects of transition and
management.
• Develops strategy and sets functional policy and direction.
• Acts as a functional manager within area of expertise and manages T&T team employees as a secondary job function.
• Leads large, cross-division functional teams, programs and/or projects.
• Provides mentoring and guidance to peers and less experienced transition managers and Project Managers.
• Expected to strategize, identify and drive continuous improvement within the T&T space.
• Expected to identify and suggest resolution for interaction issues within the P&PM space and within the wider organization.
 
Customer:
• Creates T&T status reports for communication to senior management
• Communicate account progress to client and management.
• Educates the customer on the transition process.
• Maintains a level of dialogue with the key customer points of contact through transition to closely manage any potential disruption, issue, or
problem that may arise.
 
Business:
• Contributes to the development of innovative principles and ideas.
• Ensures a continued education effort for other lines of service regarding the new contract, staff base, and service requirements in conjunction with the relevant Account and Service Management teams.
 
Financial:
• Creates proposals, response cost models, fee schedules and billing processes to communicate account progress to client and management.
 
Typical Outputs and Deliverables:
• Functional Policies
• Project Status Reports and Presentations
• Proposal and Fee Schedules, Account Billing for Account Progress
 
Transition Plans and Budgets
• Communications – Client, INTERNAL and Transitioning Staff
• Lessons Learned Reviews
 
Experience Required
. Previous demonstrated experience in successfully executing multi-national Information Technology transition and transformation
programs, typically requiring contribution from various lines of service.
 
Leadership Competencies Requirements:
• Excellent Oral and Written Communications
• Approachability
• Command Skills
• Composure
• Customer Focus
• Directing Others
• Informing
• Managing and Measuring Work
• Motivating Others
• Planning
• Problem Solving
• Building Effective Teams
 
Functional Competencies Requirements:
• Project Control/Administration
• Project Planning and Organization including MS Project skills
• Change Management
• Issue and Risk Management
• Incident Management
• Problem Resolution
• Client Management
• Communication Strategy
• Customer Support
• Mission, Vision, Strategy
• Organizational Change
• Bid response planning and costing
 
 

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Country: Singapore
Employment Type: Full time
Salary: Open