Purpose : The Life Cycle Management (LCM) team manages the various post-sales phases of our client's outsourcing programs (Transition, Migration and End-State). These types of programs are one of the major growth areas for our client's Business Services today. The LCM Program Manager is responsible for the success of the post-sales phase of the outsourcing program(s) in th territory (region or country) he is in charge of. His measurables include customer satisfaction levels, effectiveness of project planning, time of serviced ordered to actual billing.. etc


Responsibilities:

  • Manage the day-to-day relationship with the customer.
  • Manage the day-to-day relationship with our client's Sourcing/Procurement and third-party vendors
  • Manage various sub-projects, such as site surveys, contracts and asset transfers, migration of non-standard vendor managed
  • Ensure that the our client's order to bill workflow is well applied for non-standard vendor managed services by working closely with the
    Ensure compliance with Quality and Service Level Agreement Targets as applied for non-standard vendor managed services.
  • Ensure the updating of technical information into our clients' systems and the hand-over of operational processes to the dedicated Service Managers
  • Be the escalation point of contact for major customer service issues.
  • Consolidate Service Management Reports for non-standard vendor managed services.
  • Support the LCM Lead Program Manager in the regional/country program reviews.
  • If needed, support the Technical Project Manager (TPM) for standard services deployment project by working closely with local
  • If needed, support the Customer Service Manager for post-implementation activities of standard services
  • Review with the customer and the LCM Program Administrator any billing issues

 

Skills/Experience/Qualifications:

  • Strong skills and experience in Program/Project Management and Service Management in international environments (global service implementation,data coms service delivery and operations, etc.).
  • Strong Quality, Process Improvement mindset, preferably with ITIL training
  • General knowledge and understanding about product and technology in areas offered on (data, voice, LAN,IPVPN, PABX, mobiles, voice applications).
  • Good knowledge, global visibility and understanding of our client's organisation and processes.
  • Good communication skills.
  • Basic Finance & Accounting skills.
  • Minimum 5 years of successful experience, including minimum 2 years in international telecom environment.
  • Good knowledge of MS Office applications. 
  • travel may be required at short notice
  • Base Salary : up to 105K pa + up to 20% (performance bonus)

 

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Country: Singapore
Employment Type: Full time
Salary: Open