Key Accountabilities:

  • Escalated incident management

  • Major / multiple incident management

  • Incident progress & resolution communications
    - Internal & external progress bulletins
    - Flash reports

  • On call duty for out of hours incident management covering all customers

  • Service incident reporting
    - Incident progress & reason for outage/root cause if available
    - Improvement action assignment & tracking

  • Interface relationship management (see Key Interfaces)

  • Ad-hoc project ownership / input where incident management required

  • Monitoring the effectiveness of the incident management process and making recommendations for improvement

 

Essential

  • Good understanding of telecommunications/information technology solutions

  • Customer service experience

  • Project Management / coordination experience

  • Incident Management experience

  • Excellent written and verbal communication skills

  • Should possess engineering degree

 

Desirable

  • ITIL foundation certification

  • Good understanding of the Networks and Solutions

  • Good understanding of key customers

 

Key Behavioural Criteria

  • Customer Orientation

  • Team Working

  • Flexibility & Resilience

  • Initiative & Self Reliance

  • Ownership & Leadership

Work Experience:

The relevant experience of the candidate should ideally be 7+ years in the relevant areas.

 

 


General CV submission 


 

Country: Singapore
Employment Type: Full time
Salary: Open