Service Manager (IP Specialist)
Role: 80% technical, 20% customerm management
 

- To have overall ownership of Customer IPVPN network/design and manage customer's organic growth.
- Work closely with Pre-Sales on complex designs to provide technical advice and validation.
- Provide post sales support.
- Validate/manage change management process.
- Review network performance and design, identify the measures to improve the efficiency and service level.
- Perform level 3 technical support and escalation from the Operations team to resolve highly complex technical issues on IPVPN.
- Take the lead in handling difficult or chronic problems, identifying root cause and preventive measures.
- To attend regular Customer service review meetings and perform VPN audits as required.
- Maybe required to work odd hours occasionally to implement network changes for Global accounts.


Requirements

- Good Degree in Computer / Electronics Engineering, or any other relevant discipline.
- At least 5 yrs of work experience in customer-facing organisations within the IT industry, preferably from Telco background.
- Possess good knowledge and understanding in Internetworking, IP routing protocols, voice and troubleshooting for MPLS/IP VPN based networks.
- Knowledge of VoIP/IPT is an added advantage.
- Experience with Cisco routers/ switches.
- Candidates with CCNP or CCIE certification is desirable.
- Familiar with Unix/Linux and scripting will be added advantage .
- Customer/Vendor Management experience.
- Good communication skills, committed and a team player. 
 
 

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Country: Singapore
Employment Type: Full time
Salary: Open