- Provide localized ownership for all local components associated with our client's service/solution orders delivered within a country/ies of responsibility within committed timeframes to include order validation, order tracking, scheduling, ordering of local loops from the PTT, service and solution coordination and overall service and solution management.
Accountable for the on-time delivery of all service orders in the assigned local country/ies.

Meet or exceed the targets set by the management with regards to:
              - Customer Satisfaction
              - TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect)
              - Overdue Orders
              - Database(s) accuracy
              - Quality of 1st time installation
Accountable for order management of all customer solution/service orders from the receipt of valid service requests, to the local handover as per predefined milestones
Perform Order Validation of assigned orders with the local customer
Help define/revise Target Delivery Date (TDD) based on the local customer’s needs/availability

 

 

 

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Country: Singapore
Employment Type: Full time
Salary: Open