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(Preferred for Singapore based candidates)

 

Our client is a global manufacturing company in recycling business. This standalone Business Unit develops and support cutting IT technologies for all internal Business Units for their day to day business operations. They have just opened a GLOBAL TECHNOLOGY HUB in singapore.

This role Reports directly to the IT Operations Manager and indirectly to the Network Operations Lead

PURPOSE

Development, support and administration of the in-house voice, data, and video, wired & wireless network services.

 

KEY RESPONSIBILITIES

Developing digital solutions

 

  • Extend the business value extracted from the existing services
  • Securing network systems by establishing and enforcing policies, and defining and monitoring access
  • Reporting network operational status by gathering and prioritising information and managing projects
  • Undertaking data network fault investigations in local and wide area environments, using information from multiple sources
  • Remote troubleshooting and fault finding if issues occur
  • Create and maintain documentation of technical solutions
  • Keep up to date on latest technologies

 

Supporting global manufacturing and sales

 

  • Preserve the business value of existing services
  • Remote support of on-site engineers and end users/customers during installation
  • Troubleshoot LAN/WAN issues and replace faulty and/or install new network hardware
  • Communicating with customers via email and phone for initial requirement capture
  • Liaising with project management teams, level 3 engineers and service desk agents on a regular basis
  • Participate in the Out of Hours support roster
  • Comply to corporate policies

 

Cultivating business and customer value

  • Create new business value from transformative service identification and enablement

TECHNICAL SCOPE

 

  • Support and administration of firewall environments in line with IT security policy
  • Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
  • Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation
  • Upgrading data network equipment to the latest stable firmware releases
  • Configuration of routing and switching equipment and hosted IP voice services
  • Design and implementation of new solutions and improving resilience of the current environment
  • Capacity management and audit of IP addressing and hosted devices within data centres

 

KEY SKILLS

 

  • Excellent verbal and written communications skills and ability to articulate and convey information concisely
  • Excellent customer service skills with ability manage stakeholder relationships at all levels
  • Capability to make informed decisions on wide range of complex business and technical issues to reduce business impact
  • Able to investigate, identify and solve problems quickly and efficiently
  • Ability to self-organise within a team environment
  • Proactive mindset working closely to achieve Business Unit outcomes

 

QUALIFICATIONS AND EXPERIENCE

  • 3+ years’ experience with LAN, WAN , VOIP, and WLAN design and implementation
  • Cisco certified,
  • Cisco Telephony Enterprise Voice Support
  • Geneys Interactive Intelligence Contact Centre (preferred)
  • Aruba & Riverbed technologies experience (preferred)
  • Mobility Devices Support (mobile iron, pulse secure) (preferred)
  • Excellent hardware troubleshooting experience
  • Experience in delivering IT technical service and process in line with ITIL methodology

 


General CV submission 


 

Country: Singapore
Employment Type: Full time
Salary: Open