Installation and configurations of Dealerboard systems, Voice loggers, servers, Cisco Switch/routers
Support and service of customers under maintenance contracts
Diagnostic and repair
Perform system back-up
Maintain hardware and software inventory
Perform Voice and Data network cable patching
Responsible in updating of documentation on customer regular basis
Shift rotation covering from 07:00 to 19:00 (some weekend working will be required)
On-call support as part of the “Out of Hours” support rotation
 
Requirements
Possess a degree or diploma in Computer Science or professional certifications in IT eg: MSCE, CCNA, CCVP
Minimum 2 years of Telephony installation and support experience
Minimum 3 years of IT support experience
Voice recording experience would be an advantage (Nice, Cybertech, Verint)
Good customer service skills
Good command of spoken and written English
ITIL certified would be an advantage
Singaporeans and Singapore Permanent Resident only
   
 

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Country: Singapore
Employment Type: Full time
Salary: Open