Purpose
 
As part of a global team spread across different parts of the world providing round the clock office hours support to internal and external customers on a SLA arrangement
 
Work Hours : Normal office hours with rotational after office standby support
 
Key Responsibilities
 
- Provide Service & Infrastructure Operations support to internal and external customers
- Carry out incident and problem management support
- Proactively detect problems
- installation, intervention, and repairs
- Report and escalate to the next level those problems which can not be fixed
- Perform tests on hardware and software components
- co-ordination of acceptance testing with customers and third parties
- Perform change management, configurations, design and implementation of the supported products and systems
- Manage local suppliers
- analysis, definition, documentation and testing of application and system enhancements
- on-site support to users during the cutover of services, when required
- Support Bid teams on customized support solutions and costing if/when required  
 
Education & Qualifications
-  Diploma/ Degree / Certificate in Computer Science, Electronic Engineering

- ITIL Foundation Certificate
Experience
- VMware and citrix experience and windows server experience necessary
- Minimum 3-5 years experience as a Systems Specialist / Engineer / Administrator responsible for support activities
-  LAN, WAN , storage skills advangtagoeus
- service delivery experience in accordance to SLAs
- Excellent  verbal and written communication skills in English language
- Knowledge and understanding of network and communication protocols
- Ability to support, troubleshoot, analyze and investigate in one or more technology / vendor environment
- Ability to install and configure applications in one or more technology / vendor environment
- Knowledge of ITIL and service management practices and procedures 
 

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Country: Singapore
Employment Type: Full time
Salary: Open