Responsibilities:
· The position is responsible for delivering billable consulting services by delivering superior technical solutions to all target customers, particularly in SNAP and APA solutions.
· Ensure best practice is leveraged in providing the solutions to target accounts
· Establish structure for knowledge management so that we become a learning organisation - ensuring our client's Business Services replicate success and don't repeat mistakes.
· Advanced technical interface providing support to customers, particularly in WAN acceleration products such as Packeteer, Periibit and Rivebed products, transferring customers’ requirements into a solution based on our client's Business Services products, solutions and services.  Owns technical design from concept to subsequent implementation; responsible for design, configuration, testing and commissioning of solutions.
· Maintain a high degree of technical knowledge of all our client's Business Services products, solutions and services.  Use this knowledge to design commercially and technically viable solutions to Customer.
· Responsible for first level escalation of any deployment issues and problems. Note and escalate service development required to meet customer needs.
· Ensure adoption of PS processes, methods and tools throughout the territory
· Identify and create business opportunities for our client's Business Services target customers and prospects
· Participate in the tendering process and development of proposals in line with customer needs, liaising and qualifying with other colleagues as necessary.  Present technical solutions to customers both formally and informally as required.  Supports in the development of customer SLAs.
· Stay abreast of technical issues, options and advancements within the internetworking industry relevant to the our client's Business Services services portfolio.
· Provide a consistently high quality (billable or non-billable) technical service to existing and new customers ensuring that customer satisfaction is maintained or improved.
· Ability to liaise with customers unaccompanied and be a recognized authority on our client's Business Services products and services.
· Provision of skilled presentations to prospective customers on the technical solutions and services offered by our client's Business Services with minimum support.
· Responsibility for all aspects of the technical compatibility of customer requirements with the products and services offered by our client.
· Realization of large scale and/or complex customer requirements that meet their needs and the needs of our client's Business Services.
· Successful completion of the role will help towards increasing our client's Business Services overall and PS revenue and profitability
· Thought leader on leading edge or complex technologies.
· Proactively support global PS, LOB and regional or country objectives.


Job Contacts

Inside our client's Business Services:
· In-country Head of PS
· our client's Business Services business units including S&M, CS&O, Logistics and CSD
· Professional Services – Consultants and Project Management Practice


Outside :
· our client's Business Services Customers
· Suppliers & business partners


Skills/Experience/Requirements:
· A relevant Degree with at least 8 or more years' of experience as technical sales support in WAN acceleration environment. PCE and PCI preferred.
· Good knowledge in network systems, communications interfaces protocols, circuits, hardware and diagnostic tools.
· Good experience on deploying WAN acceleration solutions such as Packeteer.
· Good experience on deploying networks.
· Strong technical knowledge in FR, IP and ATM technology
· Strong communication skills in English
· Strong customer service attitude
· Strong presentation skills
· Results oriented
· Excellent diagnostics skills and good ability to resolve problems quickly
· Willing to travel in Asia Pacific region on short notice
· People management skill
· Good conflict management and negotiation skill

 


General CV submission 


 

Country: Singapore
Employment Type: Full time
Salary: Open