The Networks Service Centre (NSC) team will be responsible for answering a single hotline number, acting as a single point of contact for internal IT teams and third-party vendors. In this way, the NSC will be seen as first-line support within the global Network Support function. Where appropriate, the NSC will escalate trouble tickets or service requests to the active regional networks support team (second-line).

  • Incident Management - record the details of an incident, generating a trouble ticket (REMEDY) and resolving simple issues, escalate complicated issues to 2nd level team. Track Open tickets till resolution
  • monitoring  both global voice and data network through a global network management system (SPECTRUM). Act on alarms generated through system by generating tickets (REMEDY) and escalating to appropriate regional network support teams
  • Raising Trouble Tickets with External Vendor - opening, tracking and working with Cisco TAC Cases to remediate the problem  
  • Monitoring Emails sent to global network support team and generate tickets (REMEDY) if it is a incident reporting.
  • Implement service requests with more complicated requests assigned to regional network support teams
  • Collate and present Metrics Reporting on weekly basis
  • Change Management - using the internal Change Management software to raise change requests and ensuring that all parties have agreed to the works before proceeding. Implement the configuration and installation of Cisco network devices like routers, switches, pix firewall, local director and blade servers.  
  • Base Salary  + shift allowance
  • 12 hours rotating shift  (4 day work / 4 day rest)
  • 6 openings

 

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Country: Singapore
Employment Type: Full time
Salary: Open